Head of Pre-Sales Solutions Engineering

What will you be doing?

• Leading and growing the pre-sales Solutions Engineering (SE) team. You'll hire, coach, and set a high bar for both technical and commercial craft.

• Getting into the biggest deals yourself. You'll join the discovery calls, architecture sessions, and exec conversations that bring real value to your merchant interactions.

• Owning how we sell technically: discovery, demo standards, Proof-of-Concepts (POCs), and Requests for Proposals (RFPs), so every SE runs a deal the same sharp way.

• Partnering with Sales leadership on pipeline, forecast, and deal strategy. You'll know where the technical risk sits in every opportunity and how to clear it.

• Building business cases a merchant's CFO will sign off on. Auth rate uplift, cost savings, and resilience, told as one clear story.

• Acting as the voice of the merchant inside Primer, turning patterns from the field into sharp input for Product.

• Defining how we measure SE impact on win rate and deal velocity, and using that to decide where the team spends its time.

What you'll bring

• 5+ years of experience leading a pre-sales or Solutions Engineering team in the payments industry, B2B SaaS, or infrastructure.

• A strong emphasis and track record in hiring and developing Solution Engineers.

• Experience applying MEDDPICC throughout your SE playbooks.

• Deep technical fluency. You can whiteboard an API integration, talk through SDKs, webhooks, and auth flows, and hold your own with a merchant's engineering team.

• Real commercial instinct. You've shaped and closed complex enterprise deals and can tie technical wins to revenue.

• Confidence at exec level, with merchant leadership and internally.

• You've built structure around a pre-sales function, not just run one that already existed.