Head of Marketing & Revenue Operations

About ChartHop: Remote-first team focused on connected data, transparency, and AI to empower people teams and companies. ChartHop is an AI-first people platform specializing in HRIS, performance management, engagement, and real-time org analytics, with a cutting-edge AI layer for natural language interactions.

ChartHop serves clients across nearly every industry, from startups to enterprises like 1Password, Sweetgreen, and Headspace.

AI-First Marketing

ChartHop leverages AI to transform marketing operations, integrating AI as a core capability for research, creation, execution, analysis, and decision-making. The team encourages continuous experimentation with AI technologies, sharing best practices, and fostering innovation.

Marketers at ChartHop combine creativity, strategic thinking, customer empathy, and sound judgment with AI-powered tools to achieve outcomes beyond traditional capabilities.

About the Role

This position seeks a strategic, hands-on operator to oversee ChartHop’s go-to-market engine, consolidating onto HubSpot as the unified sales and marketing CRM. The role involves building systems, data foundations, and reporting to ensure marketing and sales operate from a single source of truth, converting data into actionable insights.

The ideal candidate blends marketing operations depth and revenue operations acumen, comfortable with architecting lead lifecycles, cleaning messy data, and creating funnel analytics. They must be proactive, tackling issues head-on and bringing a strategic, analytical lens to every task.

What You’ll Own

Marketing Operations

• Own the marketing technology stack (HubSpot and integrations), ensuring tools are configured, connected, and delivering value.
• Lead data quality, enrichment, segmentation, and governance to ensure the team trusts and acts on its data.
• Architect the lead lifecycle, routing, and SLAs.
• Run campaign operations and QA, and build workflow automation and nurture execution.
• Own attribution and full-funnel reporting as the marketing single source of truth.
• Develop dashboards and executive-level reporting.
• Serve as the GTM engineering and AI-automation champion across marketing, identifying automation and AI opportunities.

Revenue Operations

• Build sales reporting and dashboards in HubSpot, expanding the single source of truth across the full go-to-market funnel.
• Deliver full-funnel conversion analytics, from SAL to SQL through each pipeline stage.
• Provide visibility at aggregate and individual rep levels, distinguishing lead-quality issues from qualification and execution gaps.
• Surface trends by persona and industry to inform outbound strategy and identify coaching opportunities.
• Lend expertise on account book creation and sales-ops projects; larger builds supported by technical resources.
• Partner closely with sales leadership to define metrics and insights for efficiency and growth.

Cross-functional & Strategic Mandate

• Act as the connective tissue between marketing and sales, aligning definitions, data, and reporting.
• Lead the Salesforce-to-HubSpot migration and the subsequent operating model.
• Proactively identify and resolve process and system gaps across the funnel.
• Bring a business-level perspective to planning, measurement, and growth.

How You’ll Be Measured

• Data accuracy and completeness; database health (duplicates, bounce rate, enrichment coverage).
• SAL → SQL conversion rate and conversion efficiency.
• Speed-to-lead and routing SLA adherence.
• Funnel-stage velocity and conversion rates across the full funnel.
• Attribution and pipeline reporting accuracy (trusted single source of truth).
• Marketing automation adoption and operational efficiency.
• Quality and usage of sales and marketing dashboards by leadership and reps.

What We’re Looking For

• Deep hands-on expertise with HubSpot; experience operating it as a combined sales and marketing CRM is a strong plus. Familiarity with Salesforce is helpful.
• A genuinely analytical mindset, fluent in funnel and conversion data, capable of building reporting that answers real questions.
• A track record spanning marketing operations and revenue/sales operations, with the ability to see problems from multiple business perspectives.
• Comfort moving between strategy and tactical execution; design systems and build them.
• Proactivity and ownership; spot issues and fix them without waiting to be asked.
• Strong, direct communication; challenge assumptions constructively and bring a clear point of view.
• Curiosity and a bias toward learning; willingness to explore what you don’t yet know.
• Ability to maintain reliable overlap with US working hours.

How This Role Can Grow

The role is currently scoped for one strong operator to span marketing and revenue operations at ChartHop’s current scale. As the company grows, there’s potential for the role to expand, take on additional scope, and build and lead a team over time.