German Speaking Player Support Specialist

Mercier Consultancy Group is a premier international staffing and BPO firm renowned for connecting top talent with leading companies across Europe. We specialize in delivering bespoke recruitment solutions that drive growth and foster exceptional professional experiences.

The Role

Are you a passionate gamer with a flair for communication? Mercier Consultancy Group is seeking a dedicated German Speaking Player Support Specialist to join a dynamic team in the thriving Gaming & Esports industry. This role offers the chance to immerse yourself in the world of gaming while providing exceptional support to a global player base, making this one of the most exciting German-speaking jobs available.

Key Responsibilities

• Provide outstanding customer support to players in German, addressing inquiries via live chat, email, and phone.
• Troubleshoot and resolve in-game issues, account problems, and technical difficulties with efficiency and empathy.
• Act as a brand ambassador, fostering a positive and engaging player experience within the Gaming & Esports community.
• Escalate complex issues to relevant departments, ensuring timely and effective resolutions.
• Contribute to knowledge base articles and FAQs to empower players and reduce support volume.
• Gather player feedback to identify trends and suggest improvements for game features and services.
• Maintain a high level of product knowledge for all supported games and services.
• Adhere to company policies and service level agreements to ensure consistent quality of support.

Requirements

• Native or fluent German (spoken and written) is essential for this role.
• Valid EU passport is mandatory.
• A genuine passion for Gaming & Esports and an understanding of player communities.
• Excellent communication and interpersonal skills, with a patient and helpful demeanor.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Basic computer literacy and familiarity with gaming platforms.
• Previous experience in customer support or a related field is a plus.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training and onboarding
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to kickstart your life in Bulgaria.
• Opportunity to work within the exciting Gaming & Esports industry.
• Monthly Performance Bonus to reward your excellent contributions.
• A vibrant and multicultural working environment.
• Career development opportunities within a growing international company.
• And Much More...