German Speaking iRobot Support Specialist

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth opportunities across Europe. As a leader in the industry, we pride ourselves on delivering bespoke staffing solutions, helping professionals secure rewarding careers while facilitating top-tier jobs in Bulgaria and beyond.

The Role

We are currently seeking a motivated professional for a German Speaking iRobot Support Specialist position in Bulgaria to provide world-class technical assistance to users of industry-leading smart home technology. This is an exceptional opportunity to join the thriving consumer electronics sector in Sofia, where you will be instrumental in maintaining the high service standards associated with a global robotics icon.

Key Responsibilities

• Provide high-quality technical support to German-speaking customers regarding advanced consumer electronics and smart robotics products.
• Troubleshoot connectivity, software updates, and hardware functionality issues for iRobot smart home devices.
• Ensure customer satisfaction by offering clear, precise, and professional communication in German at all times.
• Document all customer interactions and technical solutions accurately within our CRM systems.
• Stay updated on the latest consumer electronics market trends and technical product specifications to offer expert advice.
• Contribute to the continuous improvement of support processes by providing feedback on common technical challenges.
• Collaborate with international teams to resolve complex technical escalations effectively.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to qualify for this international opportunity.
• Passionate about consumer electronics and possess a strong aptitude for troubleshooting technical devices.
• Excellent problem-solving skills and a proactive, customer-focused mindset.
• Strong command of English for internal training and company-wide communication.
• Readiness to relocate for this exciting German Speaking iRobot Support Specialist position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest consumer electronics and robotics software
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria
• Monthly Performance Bonus for exceeding service quality targets
• Modern, vibrant office environment in the heart of Sofia
• Professional development paths for German-speaking jobs in an international setting