German Speaking Customer Service Agent

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in the industry, we pride ourselves on facilitating career growth while helping our partners deliver exceptional service standards.

The Role

We are currently seeking dedicated professionals for a German Speaking Customer Service Agent position in Bulgaria. This is an incredible opportunity to advance your career within the Customer Support Services industry while enjoying a fully supported relocation to one of Europe's most vibrant professional hubs.

Key Responsibilities

• Deliver premium-level support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services industry.
• Maintain comprehensive knowledge of client products and services to provide accurate and efficient assistance.
• Document all customer interactions accurately within the internal CRM system.
• Collaborate with internal teams to identify and escalate critical issues, contributing to process improvements.
• Uphold the highest quality standards expected of a German Speaking Customer Service Agent position in Bulgaria.
• Meet and exceed performance targets and KPIs as defined by management.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong interpersonal skills and a commitment to professional customer care.
• Ability to work on-site in Sofia, Bulgaria, for this key Customer Support Services role.
• Proven ability to troubleshoot and resolve issues in a high-paced, professional environment.
• Positive attitude and willingness to join a diverse, multicultural team.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Modern, high-tech office environment.

Life in Bulgaria offers an exceptional quality of life, blending historical charm with a modern, buzzing urban lifestyle. Professionals working in Bulgaria enjoy a temperate climate, vibrant nightlife, and affordable living costs.

Relocating to Bulgaria is a seamless transition with our full support. You will experience rich local culture, world-class dining, and a thriving expatriate community.