German Speaking Customer Consultant

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career growth while helping our partners excel in the competitive Customer Support Services industry.

We are seeking a dedicated professional for the German Speaking Customer Consultant position in Bulgaria, providing high-quality support to a diverse clientele. This is an exceptional opportunity to join one of the most sought-after German-speaking jobs in Europe, set in the vibrant heart of Sofia’s thriving business district.

Key Responsibilities

• Deliver professional and empathetic support to German-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring a high level of customer satisfaction in the Customer Support Services sector.
• Maintain accurate customer records and update databases in accordance with company privacy standards.
• Collaborate with cross-functional teams to resolve service-related challenges and improve overall user experience.
• Meet established performance targets and KPIs consistently while maintaining high-quality standards.
• Represent the brand with excellence and contribute to the positive reputation of the company.

Requirements

• Native or fluent German (spoken and written) is strictly required for this role.
• Valid EU passport (mandatory) to facilitate seamless onboarding and relocation.
• Strong interpersonal skills and a genuine passion for the Customer Support Services industry.
• Proficiency in basic computer systems and a natural aptitude for problem-solving.
• Professional demeanor with the ability to communicate clearly in a fast-paced environment.

Benefits

What We Offer

• Competitive Monthly Salary that exceeds local industry benchmarks.
• Fully Paid Training programs to ensure your success in the German Speaking Customer Consultant position in Bulgaria.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation provided).
• Attractive Monthly Performance Bonus based on your individual achievements.
• Growth opportunities within one of the most dynamic companies offering jobs in Bulgaria.
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible blend of history, culture, and a surprisingly affordable lifestyle. Choosing to work in Bulgaria allows you to enjoy a Mediterranean-influenced climate, stunning mountain ranges, and a social scene that is vibrant and welcoming. For those seeking top-tier German-speaking jobs, Bulgaria has become a premier European destination that balances career advancement with a high quality of life.

Our relocation assistance ensures your transition to living in Bulgaria is smooth and stress-free, allowing you to settle in quickly. From world-class dining to a low cost of living, you will find that Bulgaria is a fantastic place to call home while you excel in your professional role.