French Bilingual Customer Experience Specialist
CanadaJob Description
Key Skills Required
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Be the heartbeat of Quince! Connect with customers via chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.
Responsibilities
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
- Resolve issues with empathy, turning challenges into positive experiences.
- Navigate tools efficiently while keeping the human touch.
- Share insights and recurring patterns to help improve the experience.
- Become a product expert to guide customers authentically.
What You Bring
- Digital Intelligence: Comfortable adopting new tools to enhance service.
- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
- Ownership: Takes full responsibility for outcomes and anticipates customer needs.
- Adaptability: Thrives amid change while maintaining calm and consistency.
Growth Opportunities
- Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
- Leadership Tracks: Senior Associate → Team Lead → CX Manager
- Enablement Tracks: Quality & Training or Workforce Management
Why You’ll Love Working Here
- Impactful work shaping customer loyalty
- Culture of ownership and autonomy
- Continuous growth in a fast-paced, luxury-brand environment
- Beautiful products, transparent pricing, and happy customers
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Quince
View Company ProfileQuince is a premier, enterprise-grade retail technology platform engineered to orchestrate massive-scale direct-to-consumer supply chain ecosystems and intelligent frictionless commerce workflows. Operating as a highly integrated global manufacturing hub, the company eliminates the operational friction of traditional localized retail markups by seamlessly deploying advanced factory-to-consumer telemetry, rigorous material sourcing architectures, and cohesive digital storefront frameworks. Moving beyond rigid legacy fast-fashion middlemen, Quince empowers global consumers and conscious shoppers to dynamically synchronize their lifestyle acquisition pipelines with elite luxury-grade execution. Under the hood, their sophisticated proprietary logistics infrastructure natively handles complex global inventory ingestion, instantaneous consumer demand routing, and seamless factory direct integration, ensuring frictionless product readiness and uncompromising quality assurance. What sets Quince apart is its uncompromising dedication to frictionless supply chain orchestration; by bridging the gap between rigorous premium manufacturing and accessible digital consumer experiences, the platform empowers shoppers to radically accelerate their purchasing velocity, optimize retail economics, and build an unassailable foundation for continuous commercial dominance in the modern e-commerce landscape.
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