Fraud Risk Analyst II

Coastal is a modern banking leader specializing in Banking-as-a-Service (BaaS) and fintech enablement. They empower businesses with cutting-edge banking technology to drive growth, flexibility, and innovation.

If you thrive in a fast-paced environment, love solving complex problems, and want to shape the future of banking, Coastal is looking for a Fraud Risk Analyst II.

Overview

The Fraud Risk Analyst II will oversee FinTech partners with a focus on fraud analysis reviews for Coastal’s BaaS program.

Key Responsibilities

• Communicate and coordinate fraud-related requests between FinTech partners and internal departments.
• Track and follow up on fraud reports and fraud events, including all related communications.
• Monitor fraud reviews and provide status updates to management.
• Conduct daily monitoring reviews and escalate concerns to the Lead or Manager.
• Review Partner Policies and Procedures to identify gaps throughout the customer life cycle.
• Complete low and medium fraud reviews for BaaS Partners based on internal and external events.
• Prepare and present fraud summaries, analysis, and recommendations to management.
• Stay updated on emerging fraud trends.
• Provide guidance and best practices to BaaS partners.
• Maintain fraud procedural manuals, job aides, and tools.
• Support AI and automation initiatives by documenting requirements, conducting research, assisting with implementation, and monitoring outputs for process improvements.
• Ensure accurate, complete, and audit-ready records within the GRC system.
• Maintain proficient knowledge of regulations such as the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, Regulation E, Truth in Savings Act, UDAAP, Truth in Lending, and Equal Credit Opportunity Act.
• Follow and comply with all regulatory and compliance regulations.
• Make recommendations to the BaaS Fraud Risk Manager as needed.
• Perform other duties as assigned.

Qualifications

• Strong fraud analysis and technical background with knowledge of FinTech.
• Experience with GRC platform(s).
• Ability to work effectively in a team environment.
• Capacity to resolve problems with minimal guidance and make daily processing decisions.
• Strong interdepartmental communication skills and ability to operate in a fast-paced environment with minimum supervision.
• Ability to analyze data and trends for process improvements and operational efficiencies.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Attention to detail and accuracy are essential.
• Cooperative and professional attitude.
• Ability to effectively present information and respond to questions from management, departments, and BaaS Partners.

Education and Experience

• Bachelor’s Degree or equivalent related experience.
• 2-4 years of bank fraud and risk experience preferred.

How You’ll Thrive at Coastal

• Be the Best: Communicate effectively, pay close attention to detail, and prioritize personal development.
• Be Relentless: Thrive in a goal-oriented environment, exercise patience and persistence, and advocate for customers and team members.
• Be Un-Bankey: Be a forward-thinking, creative problem-solver who builds lasting relationships based on integrity, honesty, and trust.
• Embrace Gray Thinking: Use sound judgment in decision-making and problem-solving, and think outside the box.
• Stay Flexible: Organize and strategize effectively while adapting to changes and seeking efficiencies.
• Take Care of Each Other: Be a true team player, support your teammates, and practice self-awareness and emotional intelligence.