Forward Deployed Engineer

WHAT YOU GET TO DO:

• Shadow client teams and their day-to-day operations to see workflows firsthand, then run structured discovery to identify and prioritize the pain points worth solving.

• Design the right solution for each prioritized pain point - whether that's an automation, an AI agent, a system integration, or a combination - and scope it before building.

• Build and integrate that solution against real systems, including transportation management systems (TMS), warehouse management systems (WMS), and enterprise resource planning (ERP) platforms.

• Prototype and ship working automation - such as automated check calls and shipment tracking, carrier qualification and onboarding flows, and voice or chat-based agents - prioritizing action and execution speed to deliver value.

• Tune prompts, agent behavior, and voice or transcription models based on real production data and edge cases - and keep refining after launch, since agent behavior surfaces new edge cases as real usage grows.

• Identify security, compliance, and infrastructure requirements early in each project, and work with the right internal stakeholders to resolve them before they become blockers.

• Feed what you learn back to product and supporting engineering teams, turning recurring patterns into reusable platform capabilities rather than one-off fixes.

REQUIRED QUALIFICATIONS:

• 5+ years of full-stack engineering experience, with strong proficiency in Python and TypeScript, including supporting libraries and frameworks that leverage fast prototyping.

• Hands-on experience designing and implementing automated workflows and AI-driven solutions to optimize business processes.

• Proven experience building and maintaining APIs and integrations with third-party or enterprise systems.

• Demonstrated ability to work directly with non-technical stakeholders — translating operational needs into technical solutions, and clearly explaining technical trade-offs and progress, both in writing and in conversation.

• Comfortable being the person in the room when things don't go as planned — able to debug, re-scope, or improvise a solution in front of a customer rather than escalating and waiting.

• A track record of shipping working software quickly in ambiguous, fast-changing environments.

NICE TO HAVE QUALIFICATIONS:

• Experience with voice or transcription-based systems, especially in operational or logistics contexts.

• Familiarity with freight, transportation, or supply chain systems (TMS, WMS, or ERP platforms).

• Experience working in a growth-stage or startup environment where the platform underneath your work is still being built.

• Exposure to agent orchestration frameworks or evaluation/monitoring tooling for LLM-based systems.

• Prior experience in a role that required both building software and owning a customer relationship.

LOCATION: US Remote with travel up to 50% to client engagements and Loadsmart's Chicago office.

TEAM: R&D