Flooid Account Manager

The Flooid Account Manager acts as the primary point of contact for a named set of Flooid customers, developing and nurturing relationships with key C-level executives while driving customer satisfaction. This role also serves as an escalation point for existing projects, ensuring service level achievement and fostering organic growth. The ideal candidate will demonstrate the drive and initiative to meet or exceed annual order and revenue objectives.

The Flooid Account Manager enjoys great flexibility and the opportunity to work with accounts across North America. Primary duties include:

• Develop and maintain extensive, strong, and long-term positive relationships with current customers
• Maximize customer satisfaction and effectively communicate and manage customer expectations
• Manage strategic and operationally tactical aspects of multiple large-scale customer solutions
• Manage project profitability, including project estimates, budgets, sales forecasts, and expense management
• Forecast and track key account metrics
• Focus on delivering solutions in a timely manner, including Statements of Work, Change Requests, and legal matters
• Identify and develop additional sales and service opportunities within assigned accounts
• Meet and exceed annual sales targets and budgets
• Develop account strategies to ensure ongoing customer relationships and annual revenue for sectors like Education, Professional Services, Managed Services, and Software Development
• Develop sales opportunities in conjunction with account strategies
• Introduce product and service enhancements along with new offerings
• Conduct Quarterly Business Reviews with customers to review account status and discuss future opportunities
• Communicate openly and effectively with Flooid senior leadership on a regular basis
• Maintain awareness of project team principals, methodologies, and practices to address and resolve customer satisfaction issues
• Travel to customer and prospect locations as needed (up to 20%)