Field Operations Specialist

SI-BONE, a publicly traded medical device company specializing in minimally invasive sacropelvic solutions, is seeking a Field Operations Specialist to support global fulfillment operations. This role ensures reliable surgical procedure support through efficient, compliant, and timely delivery of medical products and assets.

The ideal candidate will manage day-to-day fulfillment, asset and loaner kit management, and field inventory activities across commercial and clinical channels. This position requires experience in medical device or regulated operations, a strong understanding of quality and regulatory requirements, and meticulous attention to supply chain execution.

Key Responsibilities and Skills:

Fulfillment and Inventory Operations

• Execute end-to-end order processing using QAD, Salesforce, and Microsoft Office tools to ensure timely and accurate delivery of surgical assets (trays, totes, disposables, kits, instruments, and implants).
• Monitor fulfillment trends, flag risks to surgical case support, and support corrective actions as needed.
• Coordinate with warehousing and logistics partners to keep orders on schedule and resolve fulfillment issues.

Reverse Logistics and Asset Recovery

• Execute and improve reverse logistics workflows to ensure prompt and traceable returns of borrowed and loaner assets.
• Partner with field teams and third-party logistics providers to reduce turnaround time and increase asset availability.

Loaner Program Management

• Support planning and execution of the loaner kit program, ensuring geographic alignment and procedural readiness.
• Track kit utilization and idle time, identifying opportunities to improve kit availability.

Loose Inventory and Ad Hoc Support

• Maintain rigorous inventory accuracy for non-kitted implants and consumables.
• Follow approval workflows and support urgent fulfillment needs with minimal delay.

Customer and Field Support

• Serve as a point of contact for field sales, clinical teams, and customer service regarding product delivery and availability, escalating complex issues as needed.
• Support customer-facing order fulfillment communications and reporting.

Process Improvement and Compliance

• Identify and support continuous improvement opportunities across fulfillment and asset operations.
• Perform all work in alignment with quality system requirements and regulatory standards (FDA, ISO, EU MDR).
• Support internal and external audits as needed.
• Contribute to creation and revisions of SOPs related to fulfillment and inventory management.

Qualifications and Attributes:

• 3+ years of experience in field operations, fulfillment, or logistics, preferably in the medical device industry.
• Hands-on experience with inventory management, loaner kit coordination, and order processing in a regulated environment.
• Strong working knowledge of QAD ERP, Salesforce CRM, and Microsoft Office (especially Excel).
• Working familiarity with quality systems and regulatory frameworks including ISO 13485, FDA 21 CFR 820, EU MDR.
• Strong organizational, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced, remote environment with cross-functional teams.
• APICS, CSCP, or other supply chain certifications are a plus.
• Associate’s or Bachelor’s degree in Business, Supply Chain, Operations, or a related field is preferred.