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Glia
Marketing & Sales 1h ago

Experiential Marketing Coordinator

Glia
MexicoMexico
United StatesUnited States
Full-time
Not Disclosed
Mid-Level

Job Description

Key Skills Required

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MarketoSalesforceField MarketingEvent MarketingB2B Marketing

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At Glia, we believe banking is personal—and our marketing should be too. As the Experiential Marketing Coordinator, you will play a key supporting role in bringing our experiential strategy to life. You will support the planning and execution of high-impact marketing experiences—spanning in-person events like executive summits, conferences, and event activations, as well as highly engaging virtual experiences such as webinars and interactive virtual roundtables—all designed to deepen relationships and build pipeline within our defined Ideal Customer Profile (ICP).

Working closely with our Experiential Marketing Managers, you will help bridge the gap between digital data-driven insights and the moments that foster real human connection.

What You’ll Do

  • Event Support & Execution (In-Person & Virtual): Support the execution of regional event programs (tradeshows, happy hours, executive summits) and virtual events (webinars, roundtables) to capture attention and drive audience engagement.

  • Logistics, Platforms & Vendor Management: Manage tactical event logistics across physical and digital channels. For in-person events, handle vendor communication, venue setup, and onsite execution. For virtual events, configure platforms, coordinate tech runs, and manage live digital production.

  • Event Promotion & Campaign Alignment: Drive pre-event marketing promotions. Partner with Growth Marketing, Design, and Sales teams to build high-converting landing pages, write compelling email invitations, create outreach kits, and target specific audience lists to maximize registration and attendance.

  • Lead Operations & Pipeline Tracking: Act as the gatekeeper for event data. Partner closely with Marketing Operations to manage prompt lead entry, ensure immediate lead routing to Sales/BD, and assist in tracking post-event follow-ups and pipeline influence.

  • Budget, Timelines & Reporting: Maintain event calendars and project timelines, track budget expenses and invoice processing, and gather metrics to report ROI and program success using Salesforce and team dashboards.

  • Cross-Functional Collaboration: Coordinate closely with Growth Marketing, Sales, and Business Development teams to align on event strategy, target account lists, and multi-channel campaign support.

  • Workflow Automation & AI Efficiency: Identify opportunities to streamline manual event tasks by leveraging AI tools and automated workflows.

Who You Are

  • Experience: 2+ years of experience in an event coordination, field marketing, or marketing support role (B2B SaaS or fintech experience is a plus).

  • Detail-Oriented & Organized: Exceptional project management and organizational skills with a strong eye for detail and the ability to manage multiple event timelines simultaneously.

  • Execution Mindset: Action-oriented problem solver who thrives in fast-paced environments and enjoys handling event logistics end-to-end.

  • Collaborative Communicator: Great interpersonal and written communication skills with a customer-service mindset when working with internal stakeholders and external vendors.

  • Tech-Savvy: Familiarity with marketing tools and software such as Salesforce, Marketo, Google Workspace, Asana, and Zoom.

  • Travel: Willingness to travel occasionally for domestic event coordination and onsite support.

Why Glia

  • Be part of a fast-growing SaaS company transforming how banks and credit unions connect with their customers.

  • Collaborate with an innovative, supportive marketing team reimagining B2B engagement.

  • Opportunities for career growth and skill development in field and experiential marketing.

  • Competitive compensation, benefits, and a people-first culture that values growth, connection, and authenticity.

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Glia is a pioneering digital customer service (DCS) and artificial intelligence company that specializes in reinventing how financial institutions, banks, and credit unions interact with their customers online. Founded in 2012, the company operates at the intersection of FinTech and customer experience, replacing fragmented, legacy support systems with a modern, unified approach. Under the hood, Glia provides a powerful "ChannelLess™" communication platform that seamlessly integrates AI-powered virtual assistants, live video chat, on-screen voice, and highly secure CoBrowsing into a single interface. This technology empowers customer service representatives to virtually sit next to the user, guiding them through complex loan applications, account setups, or troubleshooting directly on their screen without ever forcing them to switch devices or lose context. Their primary target audience includes forward-thinking financial institutions and insurance companies seeking to modernize their digital branch experience, drastically reduce resolution times, and boost online conversion rates. What sets Glia apart in the crowded SaaS customer support market is its exclusive, purpose-built focus on the highly regulated financial sector and its ability to effortlessly transition a customer from an automated AI interaction to a high-touch human video call without missing a beat.

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  • Never pay for a job application.
  • Do not share sensitive bank info.
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