Enterprise Specialist

Envoy Global is a proven innovator in the global immigration space. Their mission combines an industry-leading tech platform with holistic service to streamline, simplify, and expedite the immigration process for employers and individuals.

As an Enterprise Specialist, you will assist Envoy’s clients with a proactive approach, finding and driving solutions to customer issues to ensure greater adoption and retention. The objective of this role is to maintain successful partnerships with customers, understand their business needs, and continuously delight them with exceptional and empathetic customer service.

This is a fully remote opportunity open to candidates residing anywhere within the U.S.

Key Responsibilities:

• Services delivered by the Enterprise Specialist include assisting with Envoy-related immigration matters, such as:
• Initiating cases on the Envoy Platform on behalf of clients
• Coordinating with new hires and existing employees who have questions about their ongoing cases
• Fielding internal immigration and permanent residency questions to coordinate with subject matter experts
• Proactively monitoring case progress against start dates and expected timelines
• Collaborating with clients' HR teams, Talent Acquisition, employees, Envoy’s customer service teams, and signatories to complete case documentation
• Coordinating with internal parties for approval on work authorization renewals
• Performing other services as mutually agreed upon by the parties
• Providing regular updates and communications to the team

Qualifications:

• Relevant work experience; a college degree is preferred
• 2–6 years of experience in a client-facing and customer service role, or related customer/client account services role
• Experience in the immigration industry, preferably as a paralegal or in a client/customer-facing role
• At least 2 years of experience in employment immigration while managing a large caseload or multiple projects/priorities
• Experience in handling escalated issues
• Intermediate proficiency in MS Office Suite
• Experience with PowerBI is a plus