Employee Relations Advisor

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products—we want to solve problems and change lives through Monzo ❤️

🔑 You’ll play a key role by...

• Being a trusted ER specialist: You’ll partner with managers and People Partners on complex, sensitive, and higher-risk ER matters, giving clear, pragmatic advice and helping them reach fair and consistent outcomes.
• Supporting ER across our global locations: You’ll adapt your advice to different employment landscapes, taking account of local employment law, regulatory requirements, culture, and established practices.
• Getting stuck into complex problems: You’ll independently support matters across performance, conduct, grievances, absence, capability, organizational change, and other complex workplace issues, including situations where there isn’t an obvious answer.
• Helping managers own their decisions: We want our managers to feel confident managing their people. You’ll coach, advise, and appropriately challenge them, ensuring ownership of decisions stays with the relevant manager.
• Being an escalation point: You’ll support ER colleagues with more complex or ambiguous cases, helping them think through risk, options, and the best way forward.
• Growing capability across the team: You’ll coach and mentor less experienced ER colleagues, sharing your knowledge and helping them develop their judgment, confidence, and independence.
• Supporting employment disputes and litigation: You’ll support ACAS Early Conciliation, Employment Tribunal claims, and other employment-related disputes, partnering closely with Legal, external counsel, and other teams where needed.
• Keeping our ER foundations strong: You’ll ensure ER matters are properly documented and managed through our case management systems, with high standards of confidentiality, accuracy, and data quality.
• Turning data into action: You’ll use ER and wider People data to spot trends, themes, and emerging risks, getting to the root of them and turning those insights into practical recommendations.
• Making our policies and processes better: You’ll help design, review, and improve People policies, processes, and ER frameworks so they’re easy to use, fit for purpose, and work across different jurisdictions.
• Building manager confidence: You’ll design and deliver training, knowledge shares, and other interventions that help managers handle people matters confidently and consistently.
• Keeping us ahead of changes: You’ll stay curious about developments in employment law, case law, regulation, and ER practice across our global footprint, particularly Spain, helping us understand what they mean for Monzo and what we might need to do differently.
• Making things better: You’ll lead and contribute to ER and wider People Collective projects, taking ownership from idea through to implementation and looking for ways we can make our ER approach simpler, stronger, and more scalable.

🤩 We’d love to hear from you if...

• You’re an experienced Employee Relations specialist with strong practical knowledge of employment law and ER best practice, including experience supporting ACAS Early Conciliation and/or Employment Tribunal claims.
• You’re confident independently managing complex, sensitive, and higher-risk ER matters, using sound judgment to balance legal and ER risk with fairness and practical business considerations.
• You’ve worked in a global or multi-jurisdictional ER environment and understand how to adapt your approach to different local employment laws, regulations, cultures, and employment practices, including when to seek specialist local advice.
• You’re comfortable challenging, influencing, and building trusted relationships with managers and senior stakeholders, combining empathy and diplomacy with appropriate challenge.
• You enjoy coaching and developing others, helping managers and colleagues build their own confidence and judgment rather than simply giving them the answer.
• You’re proactive and comfortable with ambiguity—you spot problems, risks, and opportunities, get to the root of them, and take ownership of finding practical solutions.
• You’re highly organized and able to manage multiple priorities and complex pieces of work while maintaining strong attention to detail.
• You’re comfortable using data and insights to identify trends, understand what’s driving ER activity, and spot opportunities to improve how we do things.
• You care about creating kind, fair, and respectful people experiences, particularly when navigating difficult or sensitive situations.

It’d be great, but isn’t essential, if you...

• Are CIPD qualified or have another relevant employment law or HR qualification.
• Have designed or implemented ER policies, frameworks, training, or broader People initiatives.