Dynamics 365 Project Manager

Ambient Enterprises is a fast-growing commercial HVAC organization of 1,800+ employees that completes 8–10 acquisitions per year, and Dynamics 365 is the platform that unifies every business we bring on board. This is an end-user product role, not a consulting bench: you will own the delivery cadence of a platform you get to see mature release after release, across three Dynamics 365 applications, with a dedicated team of product managers, developers, QA, and support analysts around you. We invest in our people, including support for Microsoft certifications and professional development.

Responsibilities:

Delivery Leadership:

• Own sprint delivery in Jira across our three Dynamics 365 applications (CRM, Field Service, and Business Central ERP), including development, QA, and UAT activity.
• Run Scrum ceremonies (daily stand-ups, sprint planning, backlog refinement, retrospectives) and keep Jira an accurate, current reflection of work status.
• Prepare and deliver regular status reporting to product owners and senior management, highlighting achievements, timelines, risks, and issues.
• Establish and use delivery metrics (cycle time, throughput, defect and rework trends) to drive continuous improvement.

Backlog Ownership and Story Craft:

• Own backlog quality in Jira: apply business analysis expertise so every work item carries specific requirements, priority, and business justification.
• Refine AI-assisted requirement drafts into complete user stories with clear, testable acceptance criteria.
• Distinguish scope changes from missed requirements; quantify business impact and urgency to support prioritization decisions.

Stakeholder Engagement:

• Serve as the primary point of contact for sprint activity across all three Dynamics 365 applications, keeping IT, product owners, and stakeholders aligned.
• Communicate sprint status, risks, and changes clearly and proactively to technical and non-technical audiences.

Requirements:

• Hands-on experience with at least one Microsoft Dynamics 365 application (Sales/CRM, Field Service, or Business Central) in a delivery, functional, or business analysis capacity.
• Proven project management experience running Agile/Scrum delivery: sprint planning, stand-ups, backlog refinement, and release coordination.
• Demonstrated business analysis craft: user story writing, acceptance criteria, and requirements refinement. This skill set is essential to success in the role.
• Proficiency with Atlassian Jira: work item management, reporting, and dashboards.
• Strong leadership and communication skills, with the ability to coordinate cross-functional teams and engage stakeholders at all levels.
• Proficiency with Microsoft 365 tools (Teams, SharePoint, Excel, PowerPoint).
• Experience across more than one of the three Dynamics 365 applications we run.
• Microsoft certifications such as PL-200 (Power Platform Functional Consultant) or MB-800 (Business Central Functional Consultant) are a plus; PMP, CSM/PSM, or similar are also valued.
• Exposure to ERP/CRM implementations, system integrations, or M&A systems integration.
• Problem-solving mindset, strong organizational skills, and attention to detail.
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.
• Minimum of 5 years of combined experience in project management and business analysis, ideally in ERP/CRM environments.

Work Environment:

• Agile delivery model with an established sprint cadence across three application teams.
• Tools: Microsoft 365 applications, Jira, and Microsoft Dynamics 365 (CRM, Field Service, Business Central ERP).