Dynamics 365 Operations Professional (Supply Chain Management)

The ideal candidate will have hands-on experience implementing, configuring, and supporting Dynamics 365 solutions while working closely with business stakeholders and technical teams.

Key Responsibilities

• Manage and support Microsoft Dynamics 365 applications, with a primary focus on Operations and Supply Chain Management (SCM).
• Analyze business requirements and translate them into effective D365 configurations and solutions.
• Configure and maintain D365 modules related to procurement, inventory, warehouse management, production, planning, logistics, and order management.
• Work closely with business users to understand operational challenges and recommend process improvements.
• Participate in the implementation, enhancement, customization, and rollout of D365 SCM and Operations solutions.
• Manage the complete lifecycle of functional requirements, including requirement gathering, solution design, testing, deployment, and post-go-live support.
• Collaborate with technical teams on integrations, customizations, workflows, reports, and data migration.
• Identify system issues, perform root-cause analysis, and coordinate timely resolution of functional and technical problems.
• Support UAT, SIT, regression testing, and preparation of test scenarios and documentation.
• Ensure D365 processes align with business policies, operational requirements, and industry best practices.
• Assist with data migration, master data management, system upgrades, and release management.
• Prepare functional specifications, process documentation, user guides, and training materials.
• Monitor system performance and continuously identify opportunities to improve operational efficiency.
• Work with cross-functional teams including Finance, Procurement, Sales, Warehouse, Manufacturing, IT, and Operations.

Must-Have Skills

• 6–12 years of relevant experience in Microsoft Dynamics 365.
• Strong hands-on experience with D365 Operations.
• Strong functional knowledge of Dynamics 365 Supply Chain Management (SCM).
• Experience with core SCM processes such as Procurement & Sourcing, Inventory Management, Warehouse Management, Master Planning, Production Control, and Sales & Distribution.
• Strong understanding of end-to-end business processes and their implementation within D365.
• Experience in requirements gathering, functional design, configuration, testing, and production support.
• Ability to troubleshoot D365 functional issues and work effectively with technical teams.
• Experience working with business stakeholders and translating business requirements into scalable D365 solutions.
• Good understanding of D365 integrations, workflows, security roles, data entities, and reporting.
• Strong analytical, problem-solving, and communication skills.

Good-to-Have Skills

• Experience with Power Platform, Power BI, Power Automate, or related Microsoft technologies.
• Knowledge of D365 Finance & Operations architecture and integration frameworks.
• Experience with D365 implementation or migration projects.
• Understanding of Agile/Scrum methodologies.
• Relevant Microsoft Dynamics 365 certifications.
• Exposure to global implementations and multi-location business processes.

Education

A Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, Supply Chain Management, or a related field is preferred.