Dutch Speaking Customer Agent (Remote) - Greece

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting multilingual talent with outstanding career opportunities across the continent. With a strong track record of placing thousands of professionals in dynamic roles throughout the customer support services sector, we pride ourselves on delivering a seamless, candidate-first recruitment experience.

Mercier Consultancy Group is proud to present an exceptional Dutch Speaking Customer Agent position in Greece, offered on a fully remote basis for candidates residing within the country. This is a fantastic opportunity for Dutch-speaking professionals who are passionate about delivering world-class customer support and are eager to build a rewarding career in the customer support services industry. Whether you are already based in Greece or are considering relocation, this role offers everything you need to thrive — professionally and personally. If you have been searching for Dutch-speaking jobs that combine career growth with an enviable Mediterranean lifestyle, look no further.

Key Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers, providing prompt, professional, and empathetic assistance across multiple communication channels including phone, email, and live chat.
• Accurately identify, diagnose, and resolve customer inquiries, complaints, and service requests in a timely and efficient manner in accordance with established customer support services protocols.
• Maintain a thorough and up-to-date understanding of the client's products, services, policies, and procedures in order to deliver accurate information and guidance to customers at all times.
• Escalate complex or unresolved issues to the appropriate internal teams or senior agents, ensuring a smooth and transparent handover process that prioritises customer satisfaction.
• Accurately log all customer interactions, case notes, and resolutions within the designated CRM system, maintaining high standards of data integrity and compliance.
• Proactively identify opportunities to enhance the overall customer experience and communicate feedback to team leaders and quality assurance teams within the customer support services environment.
• Consistently achieve and exceed individual KPIs and performance targets including customer satisfaction scores, first-contact resolution rates, and average handling times.
• Collaborate constructively with cross-functional team members and contribute positively to a high-performance, supportive remote working culture.

Requirements

• Native or fluent Dutch language proficiency — both spoken and written — is absolutely essential for this role, as you will be communicating exclusively with Dutch-speaking customers on a daily basis.
• A valid EU passport or equivalent documentation confirming the right to work within the European Union is mandatory.
• A solid command of English at a professional working level is required for internal communications, training, and administrative tasks.
• Prior experience in a customer support services environment — such as a contact centre, helpdesk, or client-facing service role — is highly advantageous, though motivated candidates with transferable skills are warmly encouraged to apply.
• Excellent interpersonal and communication skills, with a genuine passion for helping people and a customer-first mindset that reflects the values of premium service delivery.
• Strong digital literacy including proficiency with standard office tools, CRM platforms, and the ability to navigate multiple systems simultaneously in a fast-paced remote environment.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and the premium standards of Mercier Consultancy Group.
• Monthly Performance Bonus to reward your dedication and outstanding results within the customer support services team.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a highly valued benefit that significantly enhances your total annual compensation.
• Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival, ensuring your transition is smooth and stress-free.
• Fully Paid Training Programme designed to equip you with all the knowledge, tools, and confidence you need to excel in your new role from day one.
• Comprehensive Health Insurance coverage to support your wellbeing throughout your employment.
• A fully remote working arrangement within Greece, giving you the flexibility to work from the comfort of your own home while enjoying the benefits of living in one of Europe's most beautiful countries.
• A supportive, inclusive, and internationally diverse team culture with genuine opportunities for career advancement and professional development.