Director, Product Design

The Director, Product Design is a player-coach role: the team, the practice, and hands-on work on the most impactful product surfaces. This includes user discovery, UX, UI, prototyping, and setting standards for experiences across mobile, web, and platform.

Marketing owns brand design, marketing creative, and the corporate website. This role focuses solely on product: what healthcare professionals (HCPs), patients, and internal users see and interact with in Ascend, DocUpdate, Curate, and internal tools, including AI-powered surfaces.

The Director leads user discovery, sets design standards, and manages designers as the function grows. AI is central to the role, not a side project. The team designs AI-assisted and agentic product experiences, maintaining a cohesive design framework for product UI and AI build tools like Sage and other homegrown platforms.

On product teams, this role acts as the design partner in a triad with the product lead and engineering lead. While product management experience is a plus, running discovery and operating as a peer to PM and engineering is essential.

Key Responsibilities

Product Design Leadership

• Own product design across the portfolio and set the bar for the function.
• Stay hands-on on the highest-stakes surfaces when the team needs senior design depth.
• Hold released product to a consistent standard for clarity, accessibility, and workflow fit.
• Cover mobile, consumer-grade interaction where applicable, and complex health tech platform work.

User Discovery

• Plan and run user discovery with HCPs, patients, and internal users, ensuring the team meets the same standards.
• Translate research and feedback into actionable design direction for the product team.
• Build a deep understanding of physician and operator workflows, integrating insights into roadmap conversations early.
• Partner with Product on measuring experience changes post-launch.

Design System, Framework, and AI Design

• Own the product design system, including components, patterns, tokens, and governance in production.
• Maintain and extend the design framework to ensure usability in code and AI-assisted build flows, including homegrown tools.
• Design AI-powered product experiences, including conversational flows and agent interactions, with UX guardrails for trustworthiness in regulated contexts.
• Collaborate with AI and engineering leadership on platform and builder UI to maintain design quality beyond traditional product screens.
• Establish critique, review, and quality standards for the entire design team, including AI surfaces.

Cross-Functional Partnership

• Partner with product leads and engineering leads from discovery through delivery on each scrum team.
• Represent design in product planning to ensure experience risks and opportunities are addressed before build begins.
• Collaborate with Engineering on feasibility, implementation fidelity, and front-end delivery.
• Partner with Compliance and Medical-Legal Review (MLR) where regulatory requirements shape product UI, including fair balance and required disclosures.