Director of Customer Success, Central

About the Role: MagicSchool is the premier generative AI platform for teachers, serving over 7 million educators worldwide. We are looking for a Director of Customer Success, Central to serve as a critical senior leader responsible for driving retention, expansion, and customer satisfaction for our largest customers while strategically scaling our CS function within a fast-growing EdTech SaaS environment.

What You'll Do

• Boost Net Revenue Retention (NRR) by designing and optimizing scalable customer success playbooks that drive product adoption.
• Achieve a CSAT score above 90% by owning the data narrative and interpreting metrics in Salesforce.
• Reduce customer onboarding time for complex, multi-stakeholder implementations through continuous process improvement.
• Develop direct reports by providing clear, actionable feedback, career coaching, and performance management.
• Ensure alignment across departments by collaborating closely with Sales, Product, and executive leadership.

What You Bring

• 7+ years of experience in Customer Success within a tech SaaS environment.
• 4+ years of experience managing CS teams, including hiring, performance management, and talent development.
• Enterprise expertise in navigating, coaching, and scaling teams tasked with managing complex, high-value partnerships.
• Expert ability to build, interpret, and leverage complex Salesforce dashboards.
• Bonus: Experience in EdTech, familiarity with CS platforms (Gainsight, ChurnZero), and based in Central/Mountain Time Zones.

Benefits

• Base salary of $160K – $170K plus $30K – $40K Commission and generous stock options.
• Unlimited time off and flexible remote work setup.
• Employer-paid health insurance plans, plus dental and vision coverage.
• 401k match and monthly wellness stipend.