Digital Channels Specialist

About the Role: At Wellhub, we're revolutionizing workplace wellness. We are hiring a Digital Channels Specialist for our Business Transformation team in Brazil. Your main goal is to provide achievable insights and action plans for FAQ and Email automation channels based on critical analytical sense to improve both performance and the overall customer experience.

What You'll Do

• Provide deep-dive analyses to support UX Writing in constructing, optimizing, and creating articles in the FAQ.
• Manipulate data to help with decision-making and bring improvement insights for FAQ and Email automation.
• Act as a cross-channel specialist to propose improvements and innovations for the Help Center.
• Work with the technology team to solve product errors and implement improvements for digital channels.
• Understand and heavily utilize the Zendesk tool for seamless customer support operations.

What You Bring

• Bachelor's degree in Engineering, Business, Marketing, or a related field.
• Proven experience working with Ultimate AI - Zendesk integration is mandatory.
• Hands-on experience with digital customer experience tools, including FAQ management and email automation.
• Advanced data analysis skills and proficiency in UX Writing.
• Excellent verbal and written English skills (mandatory).

Benefits

• Flexible First company offering hybrid and remote options within Brazil (flexible schedule included).
• Free Gold+ WELLHUB membership and access to the WELLZ emotional wellbeing program.
• Comprehensive health, dental, and life insurance.
• Generous Paid Time Off, 100% paid parental leave, and a home office setup reimbursement.