Deployment Lead

What You'll Do

Lead key parts of customer onboarding and deployment, helping ensure a smooth and timely implementation experience.

• Partner with internal teams across Product, Engineering, and Customer Success to execute implementation plans and solve customer problems quickly.
• Learn and analyse client accounting and finance workflows, then translate those needs into clear requirements and practical solutions.
• Guide customers through onboarding, training, change management, and adoption.
• Support data migration, reconciliations, systems setup, and integration coordination.
• Track milestones, drive follow-through, and keep internal and external stakeholders aligned throughout the onboarding process.
• Identify risks early, escalate issues quickly, and help keep customer launches on track.
• Build trust with customers by being responsive, thoughtful, and solutions-oriented.
• Maintain clear documentation and provide regular status updates to customers and internal stakeholders.

Who We're Looking For

• Meaningful experience in accounting, audit, advisory, finance transformation, or a related customer-facing role.
• Strong accounting foundation, with the ability to speak credibly about financial close, reconciliations, revenue recognition, and core finance workflows, including familiarity with UK GAAP and IFRS.
• Excellent communication skills and the presence to work directly with customers and senior stakeholders.
• Systems-minded and excited to learn implementation work, even if you have not formally held an implementation title before.
• Strong organisational and project management skills, with the ability to manage multiple workstreams at once.
• Comfortable operating in a fast-paced environment while maintaining high attention to detail.
• Experience working cross-functionally with technical and non-technical teams.
• Experience at a Big Four firm, SaaS company, or high-growth technology company is a plus.