Customer Support Specialist (Incident Resolution)

About the Role: RateHawk is a fast-growing international travel-tech company passionate about travel and technology. We are looking for a Customer Support Specialist (Incident Resolution) to rapidly and effectively resolve client issues, keep our clients happy, and ensure our operations run smoothly.

What You'll Do

• Rapidly and effectively resolve client issues sent by retail and corporate clients through our CRM system.
• Provide expert advice to clients regarding bookings and products.
• Engage and communicate with suppliers, hotels, and clients via email and phone.
• Efficiently utilize CRM systems and internal databases to manage incident resolution.

What You Bring

• Upper Intermediate English proficiency (both spoken and written).
• Strong soft skills including kindness, empathy, stress-resistance, politeness, and responsibility.
• Ability to learn quickly and stay results-focused in a fast-paced environment.
• A functioning computer and microphone for remote work.
• Bonus: Understanding of the travel business and booking systems is a strong advantage!

Benefits

• Competitive salary: Base of 750 EUR gross + 300 EUR gross bonus based on KPIs.
• Flexible work schedule (2 days-on after 2-days off) and fully remote work from the comfort of your home.
• Continuous learning opportunities with access to seminars, trainings, and conferences.
• Corporate discounts on hotels and other travel services.