Customer Support Specialist (Earned Wage Advance) - Remote

At Clair, we are on a mission to create financial freedom for America's workers by providing a digital banking platform that allows them to get paid as soon as they clock out of work. We embed our products within scheduling, workforce management, and payroll apps that users already rely on daily.

Are you who we're looking for?

Your time will primarily be spent on the front lines with our users, assisting them with using Clair from the moment they sign up, through the entire usage of Clair. You’ll act as an internal Clair detective, mediating between our product teams, tech teams, partner teams, and our Clair users, ensuring our users have an amazing customer experience. An ideal candidate has experience providing customer support in a tech environment and is passionate about Clair’s mission, ready to roll up their sleeves to help users and improve their lives. We seek team members with an entrepreneurial attitude and a hunger to learn and grow.

What will you do at Clair?

• Answer questions over phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction.

• Become a product expert, understanding Clair’s signup process, wage advance (**EWA**), and repayment products—ideal for someone eager to learn fintech.

• Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space.

• Collaborate closely with a team invested in Clair’s users and mission.

Qualifications

• 2+ years of experience in a customer support role. Tier 2 level support or tech space experience is a bonus!

• 1+ years experience using Zendesk.

• Excellent communication skills (written and verbal) in explaining complex concepts to customers.

• An aptitude for numbers and math—our users' toughest questions are usually around their finances.

• A desire to gain a deep understanding of hourly workers and their financial challenges, and a commitment to helping Clair succeed in serving them.

• Excitement about joining an early-stage fintech startup and learning all things EWA.

• A team player, ready to work hard and achieve success with Clair’s small but mighty team.