Customer Support Specialist

About the Role: HealthJoy is on a mission to guide employees to affordable, high-quality healthcare by removing the complexity from being healthy and well. We are looking for a Customer Support Specialist (Healthcare Concierge) based in Ukraine to process member requests, providing top-quality service and fully informing members about their benefits.

What You'll Do

• Process member requests (tickets) via telephone and chat to assist and support an appropriate level of care.
• Search for doctors, clinics, and other healthcare facilities that suit the members' needs most accurately.
• Make outbound calls to members and/or providers to assist in scheduling appointments and closing gaps in care.
• Partner with leadership and clinical staff to determine the best strategies to support members and provide a WOW experience.

What You Bring

• Proficiency in the English language (Upper-Intermediate+ level).
• Exceptional communication skills, high empathy, and strong critical thinking abilities.
• Solid level of accountability, ability to adapt to frequent change, and proficiency in Office Suite and Google Programs.
• Bonus: Experience in the Customer Support/Service field is a plus.

Benefits

• Competitive compensation with the potential to double within 1.5 years, plus KPI-based bonuses.
• 100% health insurance coverage with options for family members.
• Company-sponsored English classes, Udemy access, and mental health support programs.
• 20 paid vacation days per 12-month period and paid sick leaves.
• Fully remote work with essential equipment provided, based in Ukraine.