Customer Support Specialist

The Role

Become deeply knowledgeable about the Teamworks financial product suite and the technologies used to troubleshoot and prioritize issues.

Understand customers' challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner.

Manage a queue of cases, prioritizing issues based on severity and customer impact.

Fulfill technical requests such as form conversions, ticket submission, data uploads, and account configuration.

Handle sensitive information and enforce data security measures to protect all information.

Coordinate with internal stakeholders to ensure products are improving and customer needs are being met.

Answer simple and complex financial transaction questions accurately and efficiently.

Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions.

Understand and explain the complete transaction cycle to both internal and external stakeholders.

What You Must Bring

• Bachelor's degree
• 2+ years of experience in a customer-facing role
• Availability and willingness to provide coverage on evenings and weekends

Even Better If

• West coast timezone preferred
• Experience in the athletics industry
• Knowledge of NIL and the current collegiate athletic landscape
• History of working with athletic camp payments or university/college payments
• Experience working for a payments-based company such as credit card processing, e-wallet, digital goods, banking, or other payments-related businesses

Why This Role

Teamworks powers more than 6,500 sports organizations worldwide, and this role puts you at the center of the financial products those organizations depend on. You'll work alongside some of the top problem solvers in sports tech, with real ownership over customer outcomes and a career that grows as the company does.

This role is not eligible for sponsorship at this time.