Customer Support Representative

The Role

Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most.

We’re looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and customer support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed.

We don’t just provide support; we fuel success.

Current shift times available, all ET:

• Monday - Friday: 8:00 AM - 4:00 PM

• Monday - Friday: 9:00 AM - 5:00 PM

• Monday - Friday: 10:00 AM - 6:00 PM

Work Location: Remote

Expectations

We hold a high bar for customer support and we’re proud of it. Here’s what success looks like in this role:

• Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy.

• Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way.

• Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day.

• Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful.

• Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding.

• Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap.

• Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat.

Experience

We look for:

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments.

• Proficient with support tools like Zendesk or similar ticketing systems.

• Customer-first mindset with a genuine passion for delivering exceptional service.

• Excellent communication skills, both verbal and written.

• Thrives in a fast-paced environment; you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach.

Perks and Benefits

• Competitive pay and equity in a high-growth startup.

• Multiple health benefit options.

• Paid Time Off.

• 401(k) matching.

• Opportunities and support for major career growth.

• Annual Company offsite event (Mudfest!).

Training runs for three weeks, and we’ll ship you the equipment you need to succeed.

About Mudflap

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm, and Brex.

Core values include:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do.

• Make it Count: Act like an owner by focusing on the impact of your work.

• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates.

• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail.

• Be Curious: Use a growth mindset to question assumptions, take calculated risks, and stretch the boundaries of what’s possible.