Customer Support Representative
Job Description
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What You’ll Do
As a Customer Support Representative, you’ll be on the front lines helping pool pros succeed with Skimmer. Every day, you’ll:
- Deliver friendly, knowledgeable phone, email, and chat support to our customers
- Guide customers through product features, troubleshooting, and best practices
- Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
- Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)
- Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it
Your work won’t just solve problems — it’ll help shape how thousands of businesses operate more efficiently every day.
What You Bring
- A knack for clear, confident, and friendly communication
- Experience in customer support, technical support, or billing support
- Strong multitasking and prioritization skills — you stay calm under pressure
- Tech-savviness — you pick up new tools quickly and love helping others do the same
- Availability to work Monday–Friday, 9:30am - 6:00PM CDT
Tools We Use
Experience with these is a plus (but not required — we’ll train you up!):
Our support team utilizes a range of tools to ensure efficient operations and seamless customer interactions:
- Intercom: For chat support.
- Dialpad: For handling calls.
- HubSpot: CRM and comprehensive customer tracking.
- Notion: For knowledge sharing and documentation.
- Stripe and QBO: For managing billing and payments.
- Slack: For facilitating internal communications.
Our Values
At Skimmer, we:
- Realize that our customers’ success is our success
- Build humble, diverse teams who have fun winning together
- Drive results with urgency and ownership
- Earn trust through transparency and honest communication
These aren’t just words — they guide how we show up every day for our customers and each other.
Why You’ll Love It Here
- A mission-driven company with genuine customer love
- A collaborative, ego-free culture that celebrates progress over perfection
- Opportunities to grow and advance as Skimmer scales
- The chance to help thousands of pool pros run smoother, smarter businesses
- A leadership team that values clarity, empathy, and follow-through
Benefits
- Competitive base pay + bonus potential
- Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
- Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
- Immediate access to 401(k) with company match
- Flexible PTO (MINIMUM of 10 days required every year)
- 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
- Remote work friendly
- Comprehensive learning and development budget
- A manager dedicated to your development
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Skimmer
View Company ProfileSkimmer (operating under getskimmer.com, legally Skimmer, Inc.) is the leading enterprise-grade vertical field service management (FSM) software platform and operational engine engineered to modernize, digitize, and scale the residential and commercial swimming pool and spa service industry. Founded in 2014 by veteran developer Ron Hash, the corporation dismantled historical pool route friction—where service providers relied heavily on error-prone paper logging, unoptimized driving sequences, unbilled chemical expenses, and manual customer updates—by launching a cloud-native, offline-capable mobile and web ecosystem. Moving far beyond basic scheduling spreadsheets, Skimmer's comprehensive operational cockpit natively unifies dynamic drag-and-drop dispatching, automated intelligent route optimization, real-time technician GPS tracking, recurring work order management, customizable service checklists, and Orenda-powered LSI (Langelier Saturation Index) water chemistry calculators. To accelerate cash flow mechanics for pool operators, the platform integrates a robust financial infrastructure that automates bulk invoice generation derived from completed field data, supports recurring AutoPay setups, enables credit card surcharging to offset processing friction, and features seamless real-time syncing loops to QuickBooks Online. Driven by explosive cross-product adoption and exceptional user retention, the hyper-growth vertical SaaS provider secured a historic $74 million growth equity financing round in October 2024 spearheaded by marquee software investor Mainsail Partners, lifting its total institutional backing to over $84 million. Under the executive leadership of CEO Jack Nelson, the enterprise captured major industry accolades by ranking among the top 1,000 fastest-growing private entities on the 2025 Inc. 5000 and the 2025 Deloitte Technology Fast 500. Powering operations for over 30,000 pool service professionals across more than 900,000 pools in North America, the company continues to expand its addressable footprint via robust developer APIs and strategic distribution alliances with market leaders like Heritage Pool Supply Group. Headquartered in Austin, Texas, Skimmer stands as the definitive technological standard for modern field service operations—replacing outdated operational chaos with real-time data streaming, leakproof inventory tracking, and predictable business enablement.
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