Customer Support Consultant

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What You Will Do:

• Deliver outstanding customer support via emails, chats, and calls;
• Follow internal procedures and SOPs;
• Collaborate with internal teams to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain a deep understanding of client solutions and meet KPIs;
• Communicate with developers and cross-functional specialists.

What You Need to Succeed:

• Fluency in German and English (C1 or higher), both spoken and written;
• At least 6-12 months of experience in customer support;
• Strong analytical thinking and research skills;
• Positive, proactive, and responsible attitude;
• A personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Benefits:

• Fixed schedule: Saturday and Sunday, 20:00 PM–2 AM GMT+2;
• Opportunity to work fully remote;
• Inclusive international environment;
• Compensation in USD;
• Good bonuses for referring friends;
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development.