Customer Support Associate
Job Description
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Simplilearn is the world’s #1 online Bootcamp provider, offering rigorous and highly specialized training in emerging technologies like data science, cloud computing, and programming. Their programs include live virtual classes, integrated labs, 24x7 support, and a collaborative learning environment. Over two million professionals and 2000 corporate organizations across 150 countries have benefited from their award-winning programs.
Simplilearn has partnered with Fullstack Academy to expand its reach in the US and internationally through collaborations with top US universities.
Our team focuses on delivering live instruction, personalized support, and career-focused resources to learners globally. While interactions are primarily US-centric, programs are available worldwide.
We are seeking a **customer-focused**, enthusiastic, and persuasive **Customer Support Associate** to join our US team. This role involves proactively reaching out to enrolled learners via phone and email, guiding them through their learning journey, addressing concerns, and ensuring engagement and program completion.
This is not a technical support role but rather a friendly, reliable point of contact to enhance learner success and satisfaction.
Key Responsibilities:
- Conduct regular outbound calls to learners to:
- Welcome them to the program.
- Remind them of upcoming classes or milestones.
- Encourage participation and course completion.
- Follow up with inactive or at-risk learners to understand challenges and offer support.
- Provide clear, empathetic guidance to help learners navigate their journey.
- Log all learner interactions and status updates in the CRM (e.g., Salesforce).
- Collaborate with internal teams (operations, academic advisors, etc.) to address learner needs.
- Share learner feedback and insights to improve the overall learner experience.
- Manage feedback and testimonials from learners.
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Fullstack Academy
View Company ProfileFullstack Academy is a premier, enterprise-grade technology education provider and accelerated-learning hub engineered to orchestrate massive-scale professional-development ecosystems and intelligent, frictionless career-transition workflows. Operating as an industry-leading bootcamp platform, the company eliminates the operational friction of traditional, legacy vocational-training models—which frequently suffer from outdated curricula, lack of career-placement rigor, and fragmented industry-alignment—by seamlessly deploying advanced live-online instruction telemetry, rigorous project-based learning architectures, and cohesive career-services frameworks. Moving beyond rigid legacy academic paradigms, Fullstack Academy empowers career-changers, students, and corporate partners to dynamically synchronize their technical-skill acquisition (Software Engineering, Cybersecurity, Data Analytics, AI/ML) and market-readiness pipelines with elite, scalable, and audit-ready execution. Under the hood, their sophisticated proprietary operational infrastructure—built on a foundation of professional-grade immersive instruction—natively manages complex learner-data ingestion, instantaneous curriculum-personalization routing, and automated career-coaching workflows, providing the necessary operational foundation for thousands of students to secure roles in top-tier tech organizations. What sets Fullstack Academy apart is its uncompromising dedication to frictionless educational-orchestration; by bridging the gap between highly technical, performance-intensive industry demands and accessible, high-velocity digital-learning experiences, the firm empowers modern professionals to radically accelerate their career-growth velocity, eliminate systemic skills-gap bottlenecks, and build an unassailable foundation for continuous commercial and institutional success in the modern, AI-transformed global-labor landscape.
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