Customer Success Manager (German speaking)

About Pleo: Pleo is a market-leading global FinTech product company on an ambitious mission to deliver the future of business spending by making spend management seamless, empowering, and surprisingly effective. The word ‘Pleo’ actually translates to ‘more than you’d expect’—a mantra that has guided our hyper-growth trajectory over the last 10 years. Trusted by more than 40,000 corporate clients globally, our intelligent spend solutions eradicate tedious processes for finance teams and employees alike. Driven by a progressive, highly collaborative, and kind bunch of 850+ professionals from over 100 nationalities, we combine advanced fintech data tracking with an uncompromised commitment to customer growth.

Position Overview

We are seeking a highly autonomous, data-driven, and client-centric Customer Success Manager (German speaking) to manage, retain, and grow our expanding enterprise portfolio under a permanent, full-time remote footprint across Germany. In this high-leverage proactive relationship management seat, you will hold absolute technical ownership over client engagement metrics, lifecycle optimization, and strategic risk-mitigation tracks. Shifting completely away from routine non-regulated customer support chat queues, superficial styling fixes, or passive helpdesk ticketing loops, you will operate an active high-volume health scoring database, multi-tier product adoption tracking, and cross-functional churn prevention laboratory. Partnering directly beside distributed Product, Customer Support, and Implementation squads, you will act as a trusted business advisor delivering data-driven interventions. This position requires a consultative account authority with 2+ years of Customer Success history who handles portfolio dynamics fluidly natively using Customer Support, Technical Support, and Translation primitives, commands complete operational literacy across modern retention stacks, and maintains absolute textual and spoken fluency across both German and English.

Key Responsibilities

• Portfolio Adoption Governance: Direct, evaluate, and scale strategic software adoption practices across a high-volume client portfolio, leading targeted enablement and one-to-many programs to secure long-term value tracking.
• Proactive Retention Instrumentation: Leverage automated system health scores and granular product adoption metrics to isolate deployment bottlenecks, executing data-driven risk mitigation plans to prevent churn natively utilizing Customer Support best practices.
• Strategic KPI Alignment Control: Map abstract business objectives directly to underlying product capabilities, setting clear commercial milestones, success parameters, and metric stories for executive customer review.
• Product Release Synchronization: Ensure diverse enterprise stakeholders are prepared for upcoming fintech features and backend infrastructure modifications through highly structured, clear lifecycle communications.
• Multi-Tenant Feedback Triage: Categorize, analyze, and disseminate qualitative customer insights directly to internal Product and Operations cells to influence roadmap features and service calibrations natively deploying Technical Support guidelines.
• Cross-Functional Account Management: Work close-knit naast internal account directors and country managers to structure unified renewal paths and ensure smooth post-implementation expansions.
• Database Hygiene Maintenance: Manage daily coordination logs, client telemetry, and status documentation cleanly within unified software stacks natively utilizing HubSpot, Vitally, Slack, and Notion frameworks.
• Bilingual Corporate Consultations: Deliver consultative briefings and strategic advisory workshops fluidly across multi-regional corporate networks, maintaining absolute fluency in German and English natively leveraging Translation.

Required Skills & Qualifications

• A minimum of 2+ years of proven, successful professional technology experience operating as a Customer Success Manager, Strategic Account Executive, FinTech Relationship Lead, or closely matching tech-driven account retention capacity.
• Absolute Dual-Language Command: Complete native or professional bilingual fluency in both German and English, with verified capability managing direct client-facing business consultations and complex documentation in both languages.
• Demonstrated capability using performance numbers to tell a data story, with clear experience handling high-volume customer portfolios inside a fast-paced software environment.
• Outstanding written, verbal, and textual presentation communication strengths, characterized by deep professional empathy and an ability to navigate complex stakeholder landscapes cleanly.
• Visa Status Context: Position operates under clear remote boundaries requiring valid, independent local work authorization within the target territory. Pleo is unable to offer visa sponsorship for this role.
• Location Context: Position operates under remote parameters open exclusively to qualified customer success and client experience authorities residing permanently within Germany.

Preferred Strategic Indicators (Nice to Have)

• Prior platform or consulting history driving software adoption explicitly inside the commercial spend management, automated accounting, B2B digital banking, or heavy SaaS FinTech sectors.
• Direct operational intimacy manipulating data pipelines natively inside retention management and CRM architectures like HubSpot or Vitally.
• An adaptable, high-energy performer persona characterized by a goal-oriented mindset, a passion for continuous workflow optimization, and a clear enjoyment for helping businesses scale.

What We Offer

• Top-Tier German FinTech Customer Experience Remuneration: A highly competitive annual salary package calibrated precisely to your individual portfolio pedigree and retention metrics, augmented by premium corporate benefits and a personalized Pleo card to eradicate out-of-pocket spending.
• 100% remote workspace infrastructure autonomy anywhere within Germany, liberating your calendar from physical commuting blocks.
• Venture-Scale FinTech Footprint: Elite professional growth milestones achieved by single-handedly architecting the adoption plans and data-driven client interventions backing Europe’s leading spend management platform.
• Comprehensive health preservation frameworks, featuring top-tier private health insurance to keep you fit in body and mind.
• Access to an outstanding, highly international tech community providing 25 days of annual holiday (plus public holidays), salary sacrifice options for extra vacation, free mental health coaching via Myndup, paid parental leaves, and a monthly salary-integrated lunch allowance to power your ideal workspace.