Customer Success Manager, Enterprise

About SchooLinks: SchooLinks is a premier, hyper-growth educational technology platform, SaaS innovator, and modern college and career readiness pioneer on an intensive mission to help K-12 school districts maximize student outcomes. By delivering an interactive cloud ecosystem that connects students, parents, counselors, and community mentors, SchooLinks simplifies complex curriculum tracking, data collection workflows, and post-secondary planning matrices. Trusted by major school networks across the United States, SchooLinks combines advanced roster integration with insightful analytics dashboards to help educational institutions deliver scalable, individualized readiness support safely and effectively.

Position Overview

We are seeking a highly sophisticated, commercially driven Customer Success Manager, Enterprise to join our growing Partner Success division in a full-time remote capacity within the United States. In this high-trust, relationship-focused technical deployment seat, you will claim direct operational accountability for leading our largest, most complex school district implementations and platform integrations. Moving far beyond abstract account support, you will act as a primary operational consultant, partnering closely with district directors and K-12 executive sponsors to achieve onboarding targets, track student engagement data, and discover strategic expansion corridors. This role demands a proactive, entrepreneurial problem-solver who can handle sophisticated task dependencies, lead data synchronization pipelines, and stay optimistic in high-stress operational windows.

Key Responsibilities

• Enterprise Portfolio Management: Direct, monitor, and optimize the post-sale lifecycle for a high-potential portfolio of large school districts, meeting explicit contract onboarding, user usage, and multi-year renewal metrics.
• District Implementation Governance: Lead complex customer onboarding workflows, spearheading project kickoff events, coordinating technical data configuration alignments, and executing professional training sessions.
• Data-Driven Health Evaluation: Assess district application usage metrics, software engagement footprints, and academic outcome datasets to isolate implementation health trends and implement proactive remediation plans.
• C-Suite Relationship Building: Cultivate and safeguard deep, multi-tier professional bonds with director-level and executive-level leadership across major school boards to drive institutional brand loyalty.
• Commercial Renewal Orchestration: Facilitate the complete renewal sequence across your assigned account book, managing pricing quote formulations, verbal confirmations, and final digital signature execution.
• Product Feedback Synthesis: Document, structure, and translate distinct customer problems, user workflow challenges, and module feedback into clear, actionable feature recommendations for our internal Product Engineering teams.
• CRM Account Documentation: Maintain precise, real-time client histories, interaction logs, contract variables, and deployment notes natively within tools such as Salesforce or Gainsight.

Required Skills & Qualifications

• 5+ years of verified professional history running enterprise relationship management, customer success management, account retention, or technical account planning.
• 3+ years of direct, hands-on operational experience executing platform implementations, software onboarding, or user adoption strategies for a B2B SaaS organization.
• Proven commercial capability to navigate multi-stakeholder contract cycles, close software renewals, and multi-thread accounts to uncover expansion pathways.
• Deep command over modern project management concepts, demonstrating an expert ability to analyze task dependencies, structure sequential workflows, and lead cross-functional milestones under tight deadlines.
• Technical literacy utilizing professional cloud business utilities, including Google Suite software (Sheets, Slides) and Apple/Mac workspace environments.
• Mobility & Travel Context: Active availability to travel 15% to 30% of the time to face-to-face district meetings, training sessions, and corporate offsite events, with travel heavily concentrated during the Back to School period between June and September.
• Location Context: Full-time remote-first operational parameters open exclusively to qualified customer success professionals permanently located anywhere within the United States.

Preferred Strategic Indicators (Nice to Have)

• Prior experience coordinating roster systems or data federation software environments preferred, highlighting familiarity with ClassLink, Clever, or secure SFTP routing data layers.
• Functional background supporting cloud-native software implementations within the K-12 public school market, EdTech sector, or state education networks.
• Practical exposure using modern customer success optimization interfaces, such as Gainsight or Salesforce CRM metrics.

What We Offer

• Competitive Calibrated Compensation: An attractive, experience-mapped annual base salary range calibrated between $75,000 – $110,000 USD, tailored transparently to evaluate your domain background and regional market data.
• The exceptional professional runway to directly program, own, and advance the career readiness platforms serving thousands of future student generations across the nation.
• Profound work-from-home remote parameters offering an active remote work stipend, home workspace flexibility, and absolute geographic freedom inside the US.
• Comprehensive Health Care Framework: Enjoy premium security protections with 100% employer-paid comprehensive medical coverage for the employee, alongside detailed dental and vision care insurance options.
• Immediate access to a corporate 401(k) retirement structure with company matching, flexible parental leave parameters, subsidized gym memberships, and structured annual team offsite events.