Customer Success Manager, Civil Government

As a Customer Success Manager, Civil Government, you will be responsible for managing and expanding relationships with a diverse range of public sector entities across Europe, the Middle East, and Africa. This includes national/central governments, regional authorities, local municipalities, and key supranational organizations (e.g., Space agencies, Union bodies, and UN programmes).

You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for critical applications such as environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development.

The ideal candidate will have experience working with government entities, have a solid ability to navigate highly complex and varied government structures and decision-making processes, procurement cycles, and the ability to integrate relationships across different countries and cultures. The ability to identify and build connections between ministries, directorates, and stakeholders will be key to driving adoption and impact across government initiatives.

This is a full-time, remote position based in the United Arab Emirates. If located near an office, you are expected to work from that office 3 days per week.

Impact You’ll Own:

• Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.
• Partner closely with Account Executives to build unified strategies by bringing actionable account insights and forward-looking recommendations to internal syncs.
• Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
• Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
• Build strong relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
• Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution.
• Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.

What You Bring:

• 4+ years of experience in Customer Success, account management or a similar customer facing role, ideally supporting government organizations as a customer.
• Bachelor's degree in a relevant field.
• Fluency in Arabic and English.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
• Experience working closely with sales organizations and a firm grasp of commercial business models. Able to act as a true consultative partner who can navigate trade-offs and ensure customer requests align with strategic and financial goals.
• Ability to accurately interpret stakeholder needs, pick up on unstated priorities, and adjust tone and depth of communication based on the audience (e.g., technical leads vs. executives).
• Excellent verbal and written communication skills in English and Arabic, with a professional presence that earns trust.
• Willingness to travel to connect with customers and internal teams.

What Makes You Stand Out:

• Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts
• Working proficiency in French or Russian
• Experience with Public Procurement and Tender Processes