Customer Success Manager

About Singular: Singular is the industry‑leading marketing measurement and full-funnel analytics platform trusted by over 1,000+ top-tier global brands, including Apple, Microsoft, Uber, DoorDash, Nike, and Robinhood. Consistently ranked as the #1 Mobile Measurement Partner (MMP) by G2, Singular empowers enterprise marketers to optimize ad spend returns via cross-device attribution models, cutting-edge fraud prevention, and autonomous data pipelines directly connected into BI layers. Singular is also redefining ad analysis with direct generative AI integrations across ChatGPT, Claude, and Gemini.

Position Overview

We are searching for a highly motivated, energetic, and technical Customer Success Manager to work directly with our corporate clients and trial users. In this high-touch role, you will act as a trusted advisor to ensure accounts derive maximum ROI out of our product ecosystem. The ideal candidate brings a robust, practical understanding of the mobile advertising ecosystem, cross-device mobile attribution setups, and the daily workflow pain points encountered by performance marketers inside modern digital tracking frameworks.

Key Responsibilities

• Client Advocacy & Onboarding: Serve as the primary client advocate, project managing all customer onboarding phases and coordinating technical solution deliveries for complete account implementation.
• Technical Engagement & Training: Schedule and execute regular client strategy checkpoints to audit usage, deliver advanced tool feature trainings, and propose customization configurations that drive platform retention.
• Retention Metric Accountability: Consistently reach or exceed core customer retention quotas, systematically managing accounts against gross renewals, churn parameters, and expansion targets.
• Critical Escalation Management: Partner closely with internal engineering, solution architects, and product management squads to drive rapid triage and resolution protocols for technical bottlenecks.
• Strategic Revenue Mapping: Conduct highly structured Quarterly Business Reviews (QBRs), identifying incremental upgrade opportunities and tracking contract renewals.
• Stakeholder Telemetry Reporting: Provide structured account health summaries, satisfaction scores, and product enhancement insights to the Client Success Director and product core teams.

Required Skills & Qualifications

• 3+ years of professional experience supporting a B2B SaaS-based business model within customer success, technical account management, or premium client services operations.
• Demonstrated experience leading enterprise technical software implementations and managing relationship loops with large corporate entities.
• Strong conceptual and operational understanding of the **mobile marketing ecosystem** and ad-tech networks (MMPs, ad servers, tracking attribution links, programmatic exchanges, PMDs, and BI analytics tools).
• Consistent historical record of performance operating within growth-focused, high-touch customer-facing environments.
• Excellent presentation, interpersonal, and communication mechanics, with absolute comfort explaining highly complex technical configurations simply.
• Positive "can-do" work ethic with the agility to easily prioritize tasks inside a fast-paced, scaling tech company.
• Willingness and flexibility to travel onsite to strategic customer locations where contextually appropriate.
• Bachelor’s degree in Business Administration, Marketing, or a related quantitative field.

Preferred Assets (Nice to Have)

• Prior background operating in a dedicated mobile user acquisition (UA) optimization, digital media buying, or mobile product-related track is a major advantage.
• Direct experience managing software configurations across international markets.

What We Offer

• An elite runway to join a tier-1 Silicon Valley backed category leader alongside teams distributed across 12 countries.
• Competitive annualized compensation structure with performance-tied account growth incentives.
• Comprehensive health, life, and disability coverage configurations.
• Access to leading cross-border professional training and continuing career development initiatives.