Customer Success Manager

About the Role: At Vic.ai, we're transforming how finance teams work by building autonomous accounting. We are looking for a Customer Success Manager who thrives at the intersection of relationships, problem-solving, and technology. You will act as a strategic advisor and product expert, helping finance teams adopt AI, optimize workflows, and unlock measurable efficiency gains.

What You'll Do

• Drive product adoption and measurable outcomes through onboarding, training, and best practices.
• Manage a portfolio of accounts, serving as a trusted advisor to finance leaders and day-to-day users.
• Troubleshoot product, workflow, and data issues and coordinate resolutions.
• Identify churn risks early and proactively improve retention.
• Partner cross-functionally with Product, Engineering, and Implementation teams to solve complex customer challenges.

What You Bring

• 2+ years in Customer Success, Account Management, Consulting, or other customer-facing roles.
• SaaS experience required; fintech, accounting, or Office of the CFO experience strongly preferred.
• Comfortable learning and explaining technical products, workflows, and integrations.
• Excellent relationship-building and communication skills, with the ability to lead executive conversations.
• Bonus: Experience working with APIs, integrations, or ERP/accounting systems (NetSuite, Coupa, etc.) and familiarity with tools like Gainsight, HubSpot, Jira, and Intercom.

Benefits

• Competitive salary and equity, plus a 401(k) with match.
• Health, dental, and vision insurance (100% covered plans available for employees and families).
• Monthly wellness stipend, generous parental leave, and generous PTO.
• Remote-first flexibility with a home office stipend (Hiring East Coast-based candidates; remote with quarterly travel or hybrid if near Cary, NC).