Customer Success Manager

Mimica is an AI-powered process intelligence platform enabling enterprises and individuals to reclaim their most precious resource: time. We've all seen repetitive tasks and redundant processes quietly drain productivity and creativity. Not because companies don’t want to become more efficient, but because they don’t know where to start.

At the click of a button, Mimica identifies every process improvement and agentic AI opportunity across an enterprise. Our software turns everyday work into data-backed decisions, helping companies remove process bottlenecks, automate the right tasks, and upskill teams with precision and confidence.

We’ve raised $26 million in Series B financing and are scaling fast. Backed by investors including Khosla Ventures and Paladin Capital, our proprietary AI technology is trusted by Fortune 500 companies to accelerate transformation. Mimica is recognized as a Top 100 AI Start-up by Accel and an industry Leader by the Everest Group.

Behind our platform is a team of exceptionally talented people, remote-first and globally distributed across 16+ countries. We're looking for curious, collaborative people excited to solve complex problems.

Part of your day-to-day

• Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.

• Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.

• Collaborate closely with Sales, Marketing, Solution Engineering, and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling, cross-selling, and further expansion within existing accounts.

• Act as the voice of the customer internally, advocating for customer needs and provide feedback to internal groups including Engineering, Machine Learning, and Product to influence Mimica’s roadmap and innovation pipeline.

• Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives and proactively address any challenges or barriers to success.

• Communicate to customers about their business by pinpointing problems, issues, or opportunities. Interpret Mimica outputs to provide actionable insights, draw key conclusions, make transformational recommendations, and develop concrete next steps to achieve value.

• Execute training programs, workshops, and onboarding sessions to drive user adoption.

What You Will Bring

• A proven background in customer success, value engineering, or management consulting, focusing on driving business outcomes and stakeholder alignment.

• Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.) and identifying operational inefficiencies.

• Strong analytical skills – comfortable working with large datasets in Excel using pivot tables, lookups, and custom formulas to surface insights.

• A track record of building trust-based relationships with business and technical audiences, adapting style to influence stakeholders across functions and levels.

• Exceptional communication skills – translating complex information into compelling insights, delivering presentations and training, and engaging stakeholders.

• Demonstrated ability to prioritize effectively in fast-paced environments, balancing strategic and tactical demands.

• A collaborative mindset with a bias toward action and a drive to improve internal processes and customer outcomes.

• A drive to continually develop your skills, improve team processes, and reduce inefficiencies.

Bonus

• Experience in process intelligence, task mining, automation, or GenAI implementation.

• Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce.

• A track record of delivering value quickly and iteratively in high-growth startup environments.