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At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
What you'll do
Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback
Become a product expert and help customers use Linear to drive business outcomes
Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
What we're looking for
3+ years relevant work experience in a technical customer-facing role
SaaS and startup experience is a must; comfortable working and adapting in a fast-paced and flexible environment
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Previous experience working with product + engineering teams and/or developer tools is preferred
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Linear
View Company ProfileLinear is a company that embodies the principles of simplicity, efficiency, and innovation. With a name that reflects a straightforward and uncomplicated approach, Linear is likely a technology company that aims to make complex processes more accessible and streamlined. The company's mission may involve developing cutting-edge software, providing data-driven solutions, or offering expert consulting services to help businesses and individuals achieve their goals. Linear's commitment to clarity and transparency may also extend to its corporate culture, fostering an environment of open communication, collaboration, and continuous learning. As a result, the company may attract top talent, drive growth, and establish itself as a leader in its industry. With a strong foundation in technology and a focus on user experience, Linear is poised to make a lasting impact in the modern business landscape.
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