Customer Success Engineer - Japan

About the Role: GitLab is the intelligent orchestration platform for DevSecOps. We are seeking a Customer Success Engineer to expand impact across APJ by partnering with customers to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. This role is ideal for a developer or systems engineer looking to transition into customer success while leveraging deep technical expertise.

What You'll Do

• Provide on-demand technical consultancy and solution guidance through Zoom and written channels to solve day-to-day issues.
• Drive product adoption and deliver technical/architectural guidance across source code management, CI/CD, and Agile planning.
• Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives.
• Plan and lead customer workshops, demos, and enablement sessions that drive measurable adoption.
• Contribute to scalable enablement by improving documentation and sharing knowledge through internal and external channels.

What You Bring

• Experience providing technical consultancy and solution guidance through video calls and written channels.
• Familiarity with DevSecOps workflows, CI/CD, security, and Agile planning.
• Hands-on technical background in software development, systems engineering, or equivalent practical experience.
• Strong communication skills to explain complex technical topics clearly to customers and cross-functional partners.
• Ability to manage multiple priorities in a remote, asynchronous environment and adapt to APJ cultures.

Benefits

• Flexible Paid Time Off and a Growth and Development Fund.
• Equity Compensation & Employee Stock Purchase Plan.
• Comprehensive support including parental leave, home office support, and Team Member Resource Groups.
• Fully remote work flexibility within Japan.