Customer Success Associate

About Sleeper

Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports.

The Role

The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, collecting the voice of the customer, and funneling feedback to appropriate channels.

You will join a small, but passionate team that acts as the front-line to our users, helping with user onboarding, resolving bug and usability issues, and collecting and prioritizing product and feature requests.

Successful candidates are skilled problem-solvers who are adept at asking questions to help distill the causes and intent of our users. A high degree of empathy and a customer-centric personality is required.

Key Responsibilities

• Provide exceptional customer service through demonstrating product knowledge
• Effectively communicate with our users across several channels—email, chat, and social media
• Promote Sleeper through conflict resolution abilities and effective communication skills
• Challenge conventional wisdom, take initiative, and identify creative solutions

Requirements

• Competence with Intercom is preferred but not required
• Excellent verbal and written communication skills to collaborate across departments and with users
• Ability to work weeknights and weekends due to varying shifts (5 days on, 2 days off)
• Passion for Sleeper fandom!

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k)
• Flexible working hours and remote work options
• Opportunities for career advancement