Customer Success Advocate - I

About Contentstack: Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization, and AI technology. We are recognized for our unmatched customer care and tradition of giving back globally.

What You'll Do

• Manage a high-volume portfolio of long-tail customer accounts using a scaled engagement (one-to-many) model.
• Execute proactive outreach programs, including newsletters, in-product messaging, and lifecycle email campaigns.
• Ensure customers receive relevant technical and educational resources aligned to onboarding and adoption milestones.
• Maintain CRM data accuracy, keeping account status, contacts, and health indicators up to date.
• Monitor product usage and health indicators to identify potential expansion or upsell opportunities.

What You Bring

• 3-6 years of experience in Customer Success, Account Management, or a similar SaaS-based customer-facing role.
• Experience with high-volume portfolio management and scaled engagement strategies.
• Strong attention to detail and curiosity about how SaaS products work.
• Ability to collaborate cross-functionally with Customer Success, Technical Support, and leadership teams.
• Exceptional communication skills and a data-informed approach to identifying customer needs.

What We Offer

• Interesting work at the intersection of CMS, personalization, and AI.
• "Tribe Vibe" culture with spontaneous office happy hours and community volunteer opportunities.
• Opportunity to work with prestigious global brands like ASICS, Burberry, and Walmart.
• Flat hierarchy where your voice is heard and contribution makes a real impact.
• Fully remote work flexibility based in Bangalore.