Customer Solutions Specialist
Job Description
Key Skills Required
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As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
What You’ll Do
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
Requirements
What You Bring
- Strong communication skills in English (B2) and German (C1)
- Customer-focused mindset and problem-solving skills
- Good organizational skills and attention to detail
Benefits
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
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Transcosmos (TCIS)
View Company ProfileTranscosmos (operating at workable.com/tciscareers) is a global technical and customer support services provider specializing in multilingual support roles. Focused on bridging communication gaps for international clients, the company offers flexible employment opportunities for students and professionals across languages like Spanish, Dutch, Portuguese, English, French, German, and Italian. By leveraging a diverse, multilingual workforce, Transcosmos delivers IT and customer support solutions tailored to global businesses, ensuring seamless user experiences across phone, in-person, and digital channels. This allows enterprises to scale their support operations efficiently while accommodating flexible work arrangements for employees, particularly students balancing academic and professional commitments.
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