Customer Service Specialist (Virtual/Work-from-Home)
Job Description
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HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.
We are seeking energetic, service-oriented Customer Service Specialists for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded.
HONK is a 24x7 environment, and we have several full-time shifts available.
Responsibilities
- Interact directly with customers via phone
- Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
- Utilize the company's proprietary technology to connect members with our nationwide partner network
- Answer calls to assist customers with order fulfillment and service execution
- Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
- Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
- Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service
Preferred Experience
- Experience in a customer-facing environment resolving issues over the phone
- The ability to quickly, calmly, and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations
- Able to professionally handle extremely high-volume phone calls from customers and partners, and maintain composure under pressure
- Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
- Fluency in English. Spanish a plus
Additional Requirements
- Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc.)
- Must have access to an Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
- It is preferable that you have experience working from home and have equipment that supports a work-from-home environment.
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HONK (operating under honkforhelp.com, legally HONK Technologies, Inc.) is an enterprise-grade, AI-powered roadside logistics platform and mobile vehicle-assistance network engineered to eliminate operational fragmentation, long dispatch delays, and visibility gaps for major insurance carriers, automotive OEMs, commercial fleets, and collision repair networks. Founded in 2014, the company pioneered the modernization of the legacy automotive dispatch space by introducing a cloud-native, algorithmic marketplace that replaces traditional, manual phone-brokerage towing models with instantaneous digital dispatching. Through its core Ignite software ecosystem and customer-facing "Virtual Assistant" interfaces, HONK natively coordinates a highly scaled nationwide service network comprising over 75,000 active emergency vehicles. Its multi-entity framework supports deep API integrations and customizable white-label branding, allowing enterprise partners to manage end-to-end auto claims, emergency towing, accident scene management, catastrophe dispatching, and roadside logistics while slashing historical customer wait times by more than 50 percent. Backed by institutional venture funding from investment firms including Altpoint Capital, Structure Capital, and Western Technology Investment, HONK established definitive market leadership through strategic asset acquisitions, such as police-dispatch aggregator Curbside SOS, and high-profile autonomous vehicle network collaborations with firms like Waymo. In April 2026, private equity powerhouse Frontenac acquired HONK Technologies, simultaneously installing a veteran executive scaling squad consisting of former Grubhub leadership to rapidly expand the company's predictive accident-management and digital claims ecosystem. Headquartered in Los Angeles, California, with advanced operational and contact centers in Santa Monica and Provo, Utah, HONK functions as a foundational smart-mobility and vehicle logistics layer driving transparency, real-time data streaming, and economic efficiency across the American automotive and insurance landscape.
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