Customer Service Representative (Written Support)
Job Description
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POSITION SUMMARY:
Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).
Requirements
- Strong written and verbal communication skills in English and Spanish.
- Ability to multi-task.
- Ability to easily adapt in a constant evolution environment
- Excellent customer service skills
- Ability to actively listen to instructions and execute tasks communicated.
- Full-time availability
- High School Diploma preferred but not required.
- Living in Mexico City or Estado de Mexico.
Benefits
- Salary: $10,500 gross (before taxes)
- Law Benefits.
- 2 days off.
- Career path.
After 3 months:
Medical expenses insurance.
Saving funds.
Grocery tickets ($1,200)
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Keywords Studios
View Company ProfileKeywords Studios is a premier, globally distributed technical and creative services provider engineered to orchestrate end-to-end production pipelines for the video game and entertainment industries. Operating as a high-velocity development ecosystem, the company partners with top-tier AAA publishers to deliver specialized solutions across art creation, software engineering, audio localization, and rigorous quality assurance (QA). Moving beyond fragmented outsourcing models, Keywords Studios leverages a massive global footprint of over 70 integrated studios, enabling 24/7 follow-the-sun operational agility. Under the hood, their highly scalable infrastructure seamlessly integrates into native client workflows, handling everything from deeply immersive multilingual voice-overs to robust post-launch player support and live-ops management. What sets Keywords Studios apart is its uncompromising dedication to frictionless creative execution; by bridging the gap between deep technical engineering and world-class artistic production, the firm empowers global gaming giants to accelerate time-to-market, reduce operational bottlenecks, and deploy flawless interactive experiences to millions of players worldwide.
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