Customer Service Representative (Remote) - 1-800 Contacts
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Job Description
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At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We empower our people to solve problems without having to ask permission, reflected in our customer satisfaction scores and employee engagement numbers. Our rockstar agents are known for going above and beyond to WOW our customers. This is not just another call center job—join our amazing company and culture!
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1-800 Contacts
View Company Profile1-800 Contacts (operating at 1800contacts.com) is a leading online retailer of contact lenses and vision care products, specializing in delivering affordable, high-quality eyewear solutions. Founded in 1995 by Jonathan C. Coon and John F. Nichols, and headquartered in Draper, Utah, the company disrupts traditional eye care by offering competitive pricing, free shipping, and seamless online ordering—eliminating the hassle of in-person purchases. Under the hood, the platform leverages a vast inventory of millions of contact lenses in stock, paired with a user-friendly mobile app and 24/7 customer support, ensuring rapid fulfillment and hassle-free exchanges or returns. This allows consumers to access affordable vision care without compromising convenience or quality. While specific funding details are not publicly disclosed, the company has scaled to serve millions of customers annually, reinforcing its position as a dominant player in the retail health and personal care sector.
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