Customer Service Representative (Afternoon Shift) - Remote

About the Role: This position is ideal for those who enjoy working from home and providing exceptional customer service.

Schedule: Afternoon shift from 11:00 am to 8:00 pm (5 days/week) with a 1-hour break.

Key Responsibilities:

• Provide customer service via phone, email, or social media to resolve daily incidents.
• Efficiently manage incoming calls and chats to ensure high-quality communication with clients.
• Deliver accurate, valid, and complete information using appropriate methods and tools.
• Handle customer complaints, offer solutions and alternatives within time limits, and follow up to ensure resolution. Maintain records of interactions, process customer accounts, and file documents.
• Adhere to communication procedures, guidelines, and company policies.
• Engage customers proactively to enhance their experience.
• Perform parallel tasks for the Department of Operations due to the variable nature of incident resolutions.

About You:

• Previous experience in User Support or Customer Service is highly valuable.
• Experience with Zendesk is preferred.
• Must have a high level of Italian (oral and written) and be fluent in either Spanish or English.
• Skilled in planning, organizing, prioritizing, and executing multiple tasks simultaneously.
• Possess excellent communication and interpersonal skills.
• Solution-oriented and reliable professional with strong time-management skills.
• Detail-oriented and adaptable to quick changes.
• Decisive and organized.
• Enjoys being part of a dynamic, growing team.
• Candidates must reside in Brazil.

You will join a diverse, hardworking team that values cultural fit, humility, and adaptability. Unconventional backgrounds are welcome as long as the applicant demonstrates acquired skills and maturity.

Location: Brazil

Benefits & Perks:

• 100% remote position with home office flexibility.
• Great work environment with a young, international team.
• 40% discount on all Fever events and experiences.
• Health, Dental, and Life Insurance.
• Gympass Membership.
• Meal allowance.
• Transport allowance.
• Spanish Lessons.