Customer Operations Specialist (Contract)

As a Customer Operations Specialist on our International RSS team, you will provide end-to-end operational and administrative support for our international customer base. You will play a crucial role in managing configuration setups and maintaining high-quality account data. Working collaboratively across cross-functional teams, you will drive process improvements and leverage modern tools for automation. This position offers an exciting opportunity to take ownership of operational projects while growing within a dynamic, fast-paced environment.

Responsibilities

• Conduct continuous quality assurance checks, data audits, and record validations to ensure systemic accuracy across all restaurant, hotel, customer, and group accounts.
• Build, analyze, and distribute standard and ad-hoc operational reports and promotional management templates for key stakeholders.
• Identify process bottlenecks and implement operational enhancements, utilizing modern AI and automation tools to optimize workflow efficiency.
• Collaborate cross-functionally to manage business projects, refine team documentation, and support the development and communication of team processes.
• Identify data discrepancies and work with relevant teams to resolve issues accurately and efficiently.
• Provide high-quality administrative support, completing data entry, documentation, and routine tasks within agreed timelines.
• Manage competing priorities to ensure all operational deliverables meet established quality standards and deadlines.

Minimum Qualifications

• 1 year of experience in an administrative, operational, customer support, implementation, or hospitality-related role.
• Experience managing data entry, maintaining customer records, and using CRM or administrative software systems.
• Demonstrated ability to manage multiple priorities and tight deadlines while maintaining high attention to detail.
• Strong written and verbal communication skills with a track record of effective stakeholder collaboration.
• Proficiency using Microsoft Office or Google Workspace suite.

Preferred Qualifications

• Experience in the restaurant, hospitality, or SaaS technology industry.
• Prior background onboarding customers, delivering software training, or conducting quality assurance audits.
• Hands-on experience with workflow management tools such as Jira, Trello, or Monday.com.
• Familiarity with reporting tools, data analysis, and promotion creation systems.
• Familiarity with OpenTable products and restaurant operational workflows.