Contract Product Manager

The Role

We're looking for two experienced Contract Product Managers to join a major digital transformation programme focused on improving the customer debt journey within the Energy sector.

This is a fully remote contract open to candidates based anywhere in the UK.

The programme has two key objectives:

• Reduce the volume of uncollected debt across the Energy estate.
• Help customers avoid falling into debt by delivering better digital products, services and proactive customer interventions.

You'll work across both enhancements to existing digital products and the development of new customer-facing capabilities, partnering closely with engineering, design, data and business stakeholders to deliver measurable customer and commercial outcomes.

This is a hands-on Product Manager role, requiring someone who can confidently own product discovery, define customer problems, prioritise delivery and drive execution across multiple stakeholders.

Key Responsibilities

• Define and deliver product strategy, vision and roadmaps aligned to programme objectives.
• Understand customer needs, behaviours and pain points to identify opportunities for product improvement.
• Own and prioritise the product backlog, ensuring engineering teams focus on the highest-value initiatives.
• Translate business requirements into clear user stories and acceptance criteria.
• Work closely with Engineering, Design, Data and Architecture teams to shape practical technical solutions.
• Analyse customer, operational and commercial data to make evidence-based product decisions.
• Collaborate with stakeholders across Product, Operations, Risk, Compliance and Customer teams.
• Lead backlog refinement sessions and participate in Agile ceremonies including sprint planning, reviews and retrospectives.
• Measure product performance through KPIs and continuously optimise products based on customer feedback and data insights.
• Balance customer value, business priorities and technical constraints to maximise product outcomes.

Essential Skills & Experience

• Proven experience as a Product Manager delivering digital products within Agile environments.
• Strong experience managing complex product backlogs and defining product roadmaps.
• Experience working with large volumes of customer and operational data to inform product decisions.
• Excellent stakeholder management skills across technical and business functions.
• Experience working closely with Engineering, Design and Data teams throughout the product lifecycle.
• Strong customer-centric mindset with experience in product discovery and problem definition.
• Commercially aware, with the ability to prioritise competing demands and deliver measurable value.
• Comfortable working in fast-paced, cross-functional delivery teams.

Highly Desirable Experience

• Strong experience in Debt Management, Collections & Recoveries.
• Experience within Energy & Utilities, particularly around customer debt, billing or payment journeys.
• Alternatively, experience within Financial Services or FinTech, especially collections, lending, repayments or credit products.
• Experience delivering customer-facing digital products that improve financial outcomes or reduce operational debt.

Ideal Background

We're particularly interested in Product Managers who have experience working within:

• Energy & Utilities
• Retail Banking
• FinTech
• Consumer Lending
• Credit & Collections
• Financial Services

The ideal candidate will understand how to build products that improve customer outcomes while balancing commercial objectives, regulatory considerations and operational efficiency.

Equal Opportunities

AND Digital is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive. We will make reasonable adjustments throughout the recruitment process where required.