Compliance Operations Manager

This role provides highly skilled administrative and operational support across Gravie’s Compliance function. It ensures the compliance infrastructure runs smoothly, managing the enterprise regulatory calendar, licenses, registrations, governance cadences, filings, intake queue, and documentation for external examiners.

You will:

• Own the enterprise regulatory calendar—filing deadlines, license renewals, committee cadences, exam dates, and training requirements—running an advance-notice cycle and escalating at-risk items before they're late.

• Serve as the primary internal contact for TPA licensing and Secretary of State vendors, assembling required documentation, tracking filings through approval, and resolving deficiency notices.

• Maintain an independent state-by-state system of record for license status, numbers, expirations, and fees to verify vendor work rather than relying solely on external records.

• Manage designated responsible person/producer designations and hold vendors accountable to deadlines and service standards.

• Provide full lifecycle support for the Compliance Committee and sub-committees (Policy, Enterprise Risk, Regulatory Change), including scheduling, agendas, materials, minutes, and decision logs.

• Maintain committee charters, rosters, and work plans, and prepare executive reporting packages up through the Board Audit Committee.

• Prepare and submit Compliance-owned regulatory filings, maintain repeatable filing playbooks, and reconcile filings submitted vs. required.

• Operate the centralized Compliance intake queue—logging, triaging, routing, and tracking items to closure—and support incident management, including PHI incidents with Privacy/InfoSec.

• Produce intake/incident reporting on volume, aging, closure rates, and emerging themes.

• Support regulatory change management: logging alerts/rule changes, routing for impact assessment, and tracking implementation tasks.

• Coordinate external regulatory audits and market conduct exams: document requests, evidence collection, response tracking, and remediation through closure.

• Maintain audit-ready documentation across all functions so evidence exists continuously rather than being reconstructed under deadline pressure.

You bring:

• 5+ years of experience in compliance, regulatory operations, insurance licensing, legal operations, or a comparable administrative and operational role in a regulated industry, with ownership of deadline-driven regulatory processes where missing a date carries external consequences and exercising sound judgment with confidential and sensitive information is paramount.

• 5+ years of hands-on experience with entity licensing, state registrations, or similar regulatory processes.

• 5+ years of experience working with outsourced service providers or similar independent internal or external parties—reviewing work products, holding them accountable to deadlines, and keeping an independent internal record of what they filed or produced.

• 5+ years of experience supporting formal governance or committee processes, including agendas, minutes, and action item tracking.

• 5+ years of exceptional document and records discipline, with an instinct for version control and writing that will hold up as an audit record.

• 2+ years of advanced experience with Microsoft 365 and/or Google Workspace, and the ability to build usable trackers and straightforward reporting without waiting for a system.

Extra Credit:

• Experience in health insurance, third-party administration, ICHRA, or health benefits administration.

• A working knowledge of HIPAA Privacy and Security, ACA, and ERISA as they apply to benefits administration.

• Experience with governance, risk, and compliance platforms, contract lifecycle management tools, or e-signature workflows.

• Experience supporting market conduct examinations, SOC audits, or similar third-party assessments.

• Relevant certification such as CCEP, CHC, CIPP/US, or an insurance licensing designation.