Community Support Representative (Remote)

Position Responsibilities

• Handle inbound and outbound customer service calls, including de-escalations for clients placing meal orders.
• Address client questions and provide exceptional customer service.
• Input order information into the appropriate client order screen.
• Document all conversations with clients into the client information database.
• Ensure all assigned clients are contacted and have an order on file.
• Contact case managers via telephone, email, and/or fax for special client situations.
• Work efficiently without making clients feel rushed.
• Assist clients with reships (after training).
• Assist callers inquiring about the Community Supports benefit and submit self-referrals for eligible clients.
• Notify clients of benefits ending soon and assist with reauthorization or explain next steps.
• Explain benefits, including nutritional counseling requirements and timelines.

Required Skills and Experience

• High school degree or GED.
• 1 year of previous customer service experience.
• Experience using the Microsoft Office suite (Word, Excel, Outlook).
• Clear oral communication skills.
• Previous experience with data entry.
• Must have a wired internet connection using an ethernet port (cable modem or fiber optic required).
• Must have a quiet, distraction-free workspace.

Preferred Skills and Experience

• 1 year of previous call center experience.
• Bilingual (English/Spanish).

Physical Requirements

• Repetitive motions involving wrists, hands, and/or fingers.
• Sedentary work primarily involving prolonged sitting.
• Visual perception requirements including peripheral vision, depth perception, and focus adjustment.

About Mom’s Meals

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions since 1999. We cater to seniors, post-discharge patients, and individuals managing chronic conditions, offering tailored nutrition solutions. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you. We are a family-operated business seeking compassionate and friendly individuals who want to make a difference in the lives of others.