Community Manager (Mighty Pro Team)

The community manager will play a critical role in ensuring that each community operates smoothly and continues to grow via valuable, memorable experiences for members.

What You'll Do

• Play a key execution role in scaling the extraordinary results for Mighty Pro Hosts and their members today.
• Join the onboarding process for new Mighty Pro Hosts, learning their brand voice and audience, and aligning on communication rhythms, content approval workflows, and role expectations before the community goes live.
• Set up and manage community, online courses, challenges, and events for Mighty Pro Networks.
• Execute monthly themes, a weekly activity calendar, and daily polls and questions designed in partnership with the Mighty Pro team and Host of that Mighty Pro Network.
• Create high-quality content at scale — from newsletters and educational resources to member spotlights — adapting each deliverable to reflect the Host’s unique brand voice.
• Welcome new members and provide exceptional support throughout their entire journey in the community, replying to inquiries and resolving issues as they arise.
• Guide members to relevant areas of the community, using automations to streamline navigation and enhance the member experience.
• Support live events and challenges by coordinating logistics, publishing promotional materials, and handling real-time moderation, communication, and follow-up recaps.
• Monitor analytics and adapt your execution to maintain high engagement, surfacing clear insights and trends.
• Provide ongoing communication and reporting to Mighty’s Community Strategists and your set of Mighty Pro Hosts.

What We're Looking For

• High curiosity and motivation to learn the cutting-edge strategies and features exclusively offered on Mighty Pro.
• Proven experience in marketing and content creation, with a track record of crafting compelling narratives that drive engagement and growth.
• Experience with the demands and opportunities that come with community management today and excitement over the elements that are changing quickly with new software coming online now.
• Strong writing and editing skills, with the ability to adapt tone and style to match different brands and audiences.
• Strong attention to detail, with the instinct to internalize feedback and adapt quickly to each Host’s voice and preferences.
• A passion for community building, with the empathy and curiosity to build real relationships with both Hosts and members.
• Confidence participating in and occasionally hosting community calls, with the ability to represent a Host’s brand and make members feel welcome and engaged.
• Strong organizational skills with attention to detail and the ability to manage multiple Mighty Pro Networks at one time.
• Practice with proactive, consistent communication skills and approach to managing relationships with the Mighty Pro Community Strategist and Hosts.
• An understanding of analytics and a data-driven approach to measure and improve community health and engagement.