Community Manager - Engage Service Line

Since 1998, Keywords Studios has been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video game developers and publishers by offering four service lines: Create, Globalize, Media & Entertainment, and Engage—the fastest-growing Service Line at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

What Are We Looking For?

Our Community Manager has a knack for the following skills:

Communication:

• Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
• Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community.
• Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.

Analytics:

• Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.

Leadership:

• Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
• Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community.

Business:

• Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.

Requirements

• Prior experience in community management/social media in gaming on a professional basis.
• Excellent written and verbal communication skills in English and Brazilian Portuguese.
• Passionate about video games and social media.
• Strong understanding of social media/community management platforms/channels (Discord, Twitch, Reddit, Instagram, Facebook, etc.).